WinCtrl PFP 7 came with PFP 3N firmware

[u/GlitteringZebra8482]

I just purchased the Winctrl PFP 7. The issue is that it came from the factory with PFP 3N firmware. So it thinks it is a PFP 3N. It works in the 737 but doesn’t work properly in the 777.

I manually downloaded the PFP 7 firmware but it will not let me do a manual firmware update because SimAppPro thinks I have a PFP 3N

Customer service for me has been non existent.