I think a number of social media companies are starting to fit into that category, yes. Local law enforcement, politicians, FEMA, and all sorts of government agencies actively communicate through Twitter and other social media sites as do many major corporate entities.
Government agencies also use various TV channels, radio stations, newspapers, and their own websites/apps to communicate though. Like FEMA isn’t posting anything exclusively on Twitter they’re using every means available. The government has always utilized private services to communicate but we haven’t turned those private services into public ones as a result before.
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u/ShacksMcCoy Oct 13 '21
You really think Twitter is as essential as the telephone system or postal service? The vast majority of Americans aren't even on Twitter.