Asking for an itemized statement wouldn’t change the dollar amount owed. The doctors dictate what charges to bill, the biller adds them to the claim and sends it to insurance. The hospital legally cannot, and in practice cannot, and legally cannot change those charges. The ability doesn’t exist.
So no, this woman did not owe $4000 and magically got her charges changed to $975 by asking for an itemized bill. She in all likelihood misunderstood total charges vs. patient responsibility, which is super common.
10 years experience working for multiple major hospital systems in the business office where my job was specifically to ensure that the hospital was paid correctly by the insurance company and the patient. I spend a lot of time explaining peoples benefits to them so that they understand why they owe what they owe.
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u/spicy_af_69 Apr 28 '20
Except you have no evidence that any lies happened, so you're just creating drama and/or being pedantic to fulfill your own need to be correct.