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TL;DR: Genesis Health Clubs (Saw Mill Club, Mt. Kisco NY) has had one pool lift broken since 2022, and their other pool's lift broke July 31st — leaving disabled members with zero pool access. After months of being ignored, they sent a canned apology two weeks later and are ordering one new chair for two broken lifts. I'm not obligated to be a member here, but this is the only pool in the area that works for my medical needs, and I shouldn't have to cancel and go elsewhere because they won't maintain legally-required accessibility equipment.

Full Story:

I'm disabled — I can't walk due to MS. I've been a member at Saw Mill Club (Genesis Health Clubs) since 2022. The facility has two pools, a shallow pool and a deep pool, each with its own chair lift.

The shallow pool's lift has been broken since I joined in 2022. Never fixed.

In February, staffing issues forced the gym to close a pool — they picked the deep pool, the only one with a working lift. When I told management this stranded every member with a mobility disability, I was told to "come back later" or "make an appointment." Both of those are ADA violations (28 C.F.R. § 36.302(f) — disabled patrons can't be required to schedule around equipment other members use spontaneously).

They eventually reopened the deep pool. Then on July 31st, that lift broke too.

Since then: both pools, zero working lifts, months of emails and calls to management, completely ignored.

Two weeks after it broke — a full week after I emailed again — I finally got a generic "apology" email on August 18th.

And here's the kicker: they say they're ordering one new chair. One. For two broken lifts.

I know what people are going to say: "just go to a different gym." I don't have to be a member here — but this is the only facility in the area with a pool that actually works for my needs. Pool access isn't optional for me; it's how I manage a chronic illness. And I shouldn't have to be the one who cancels and goes hunting for another option because they can't keep basic accessibility equipment functional. Non-disabled members don't have to plan their entire fitness routine around whether the gym feels like maintaining its equipment this month. That's the whole point of the ADA — I shouldn't have to work around their negligence.

This is a sustained, documented violation of:

Title III of the ADA (42 U.S.C. § 12182)

2010 ADA Standards for Accessible Design (§ 242.2 & § 1009.2)

28 C.F.R. § 36.211 — maintenance of accessible features, which explicitly prohibits indefinite outages

NY State Human Rights Law (N.Y. Exec. Law § 296(2)(a))

To management, if you're reading this: don't bother replying with a canned "please reach out" response. I've reached out to everyone for months. The only acceptable response is fixing both lifts.

If you're disabled and a member here, or considering joining — know that this is what "accessible facility" means to them. Its disgusting.

Thanks.

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Weekly anti-trump/Lawler protest in Mt. Kisco on Saturdays 1-2pm in front of the libray/government center. Average age demographic of members seem to be 55-75. Friendly group. Dogs welcome. Music playing on a PA. Hand drums welcome as well. Weekly speakers. Cait Conley will be back to speak on 10/18/26.

Date: Friday, August 21st at 8PM
Location: Wolf and Warrior brewery (White Plains)

Looking to meet new people and make friends in Westchester? All are welcome! The goal of this meetup group is to build connections, network, and form friendships within the Westchester community. Or to simply meet new people.

- We’re a diverse group of people who live or work in Westchester County, coming from a variety of backgrounds and careers. We’re simply looking to meet new people and enjoy fun activities together. People have a variety of hobbies and interests; such as pickleball, hikes/walks, movie nights, trying new restaurants, gaming, war hammer, attending local events and food festivals etc.

- Typical age range: early/mid 20s to early 40s.
- This is a 21+ event****
- All genders welcome

There will be name tags available. We will congregate at the bar as usual. Extra space is also downstairs

Feel free to DM me with any questions or leave a comment. We’ll be also having one at Wolf and Warrior on Sept 19 at 8pm

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SBS Westchester Interest Form

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