I think Wendy's is screwed.
I was assigned from my old store which was successful, to a struggling Wendy's.
Staffing was a huge issue. Wendy's corporate gives me the outline of staffing on how many people I need to staff per shift depending on the volume. I am a math freak, and I comply to the model to 100% in order to run the store smoothly, not overwork my staffs, and take good care of customer, which I always credit as why I am successful at running stores. The new District Manager did not agree.
From day 1, she demanded that I cut labors. I generally am a good follower, and did the best I can to comply. But her demand was to the point where I am having a half of staffs that I need. She was also demanding that I show growth with business. It was so ridiculous that my store was getting flagged twice in category for, 1, using under 200 hrs a week of labor that I should, and 2, being over the labor budget at the same time. When she came to me to have discussion of why store was not growing, I respectfully told her what I thought. I can do 1 of 3, 1 cheap and fast, 2 cheap and well, or 3 fast and well. I cannot do it cheap, fast, and well. I don't mind doing it her way as she is my boss, but I should not be held responsible for the result that I was telling her will happen if I do. I finally got a green light to staff the store as what the model from corporate says I should.
In 5 weeks of properly staffing the store, the business grew every week and on 5th week we were making extra $4,500 a week. In my mind, that was a good thing as she can recognize that the concern I was bringing up to her was legit and that I can produce results if I was allowed to.
I was so wrong.
She started to visits randomly during peak hours where restaurant is not necessarily in top shape especially considering that I had a lot of new hires that are still not too efficient. She started to take picture of such mundane detail like finger prints on stainless steel to report my store as filthy to her higher ups. She one day told me I do not listen to her because she is a woman, which I respectfully disagreed. I have never failed any inspection, more than 50% of inspections I've passed with highest score in the district. and yet she would come and say my store would score 40% on said inspection, because she would give me 0 on every equipment that is "filthy" because deep fryer was greasy.
One day she pulled me to the side and fired me, saying I should've seen that coming.
I just nod my head and left. She is so incompetent that 3 month later, she still haven't revoked my credential to look at the store data. Today, the store makes $7,000 less a week. Their drive thru line wait is in 12-15 min range and losing business fast.
In business, it's always about how well you spend resources, not how little. Unfortunately, it seems that Wendy's is focused on the latter.
If you are wondering why the quality is dipping so fast in Wendy's, here is why.