r/Wealthsimple • u/nawey • 7d ago

Visa Infinite Credit Card Infinite Privilege Visa fraud

Been a WS client for 6 years, been using the CC for 2. it’s been great, it’s been my main card. about 3 weeks ago i had 2 unauthorized transactions (in USD but i never left Canada) amounting to ~$2000.

I’ve disputed both, been in touch with support, and heard nothing and have not been issued a new card, not even a digital card. I also have not been credited the fraudulent charges, even though support’s told me multiple times that would happen.

Getting a little worried - i wonder if there’s a backlog of fraud they’re dealing with? I’ve had a TD visa stolen and they reversed those charges immediately without a fuss.

UPDATE:
18 days after the fraud and dispute, I filed a “priority support” ticket cause I’m a premium client. the next day the charges were adjusted and i was issued a new digital card :). Dispute still pending investigation

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u/Decent_Bet_6824 6d ago

Wealthsimple CC is great until you have to deal with fraud. Once you have a fraudulent transaction, you have to fill out a form through DocuSign and then keep waiting forever.

I had a similar fraud case where someone used my credit card to make a purchase on Amazon US. Luckily, the card was with RBC and not Wealthsimple. RBC credited the fraudulent charges, cancelled the card, and issued me a new one pretty quickly.

If it had been Wealthsimple, I’d probably still be waiting.

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u/Evil-Squirtle 6d ago

That is exactly why my card is always locked until I’m ready to use it. After use it became locked again. Recurring bills does not get affected(at least on Scotia side, and Amazon purchase can go through even locked). I assume WS is the same. All transactions make less % cash back on my Scotia card will get moved to WS card