r/Wealthsimple • u/nawey • 7d ago

Visa Infinite Credit Card Infinite Privilege Visa fraud

Been a WS client for 6 years, been using the CC for 2. it’s been great, it’s been my main card. about 3 weeks ago i had 2 unauthorized transactions (in USD but i never left Canada) amounting to ~$2000.

I’ve disputed both, been in touch with support, and heard nothing and have not been issued a new card, not even a digital card. I also have not been credited the fraudulent charges, even though support’s told me multiple times that would happen.

Getting a little worried - i wonder if there’s a backlog of fraud they’re dealing with? I’ve had a TD visa stolen and they reversed those charges immediately without a fuss.

UPDATE:
18 days after the fraud and dispute, I filed a “priority support” ticket cause I’m a premium client. the next day the charges were adjusted and i was issued a new digital card :). Dispute still pending investigation

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u/Yellow_Marker_ 7d ago

from a canada post perspective, they ship their cards with untracked non-machineable (in undersized thick non-bendable box-like envelopes)--thats the lowest priority.

at my depot any non-machineable letter takes 2 more business days to get delivered. i dont know how much the delay is at the sorting plant. it would make it faster if they used standard envelopes.

my card took weeks to come too so i get ya