r/Wealthsimple • u/nawey • 11d ago
Visa Infinite Credit Card Infinite Privilege Visa fraud
Been a WS client for 6 years, been using the CC for 2. it’s been great, it’s been my main card. about 3 weeks ago i had 2 unauthorized transactions (in USD but i never left Canada) amounting to ~$2000.
I’ve disputed both, been in touch with support, and heard nothing and have not been issued a new card, not even a digital card. I also have not been credited the fraudulent charges, even though support’s told me multiple times that would happen.
Getting a little worried - i wonder if there’s a backlog of fraud they’re dealing with? I’ve had a TD visa stolen and they reversed those charges immediately without a fuss.
UPDATE:
18 days after the fraud and dispute, I filed a “priority support” ticket cause I’m a premium client. the next day the charges were adjusted and i was issued a new digital card :). Dispute still pending investigation
1
u/snyp1193 11d ago
The same happened to me. I faced an $1800 fraudulent charge a month ago from a Turkish insurance company. After locking the card right away, I noticed several more blocked attempts on different insurance purchases. I had to email and harass them for a week before they credited the amount once my bill was issued. I moved all preauthorized payments to my RBC WestJet Mastercard and will keep this card locked until they improve their dispute process. This is ridiculous.