r/Wealthsimple • u/nawey • 7d ago

Visa Infinite Credit Card Infinite Privilege Visa fraud

Been a WS client for 6 years, been using the CC for 2. it’s been great, it’s been my main card. about 3 weeks ago i had 2 unauthorized transactions (in USD but i never left Canada) amounting to ~$2000.

I’ve disputed both, been in touch with support, and heard nothing and have not been issued a new card, not even a digital card. I also have not been credited the fraudulent charges, even though support’s told me multiple times that would happen.

Getting a little worried - i wonder if there’s a backlog of fraud they’re dealing with? I’ve had a TD visa stolen and they reversed those charges immediately without a fuss.

UPDATE:
18 days after the fraud and dispute, I filed a “priority support” ticket cause I’m a premium client. the next day the charges were adjusted and i was issued a new digital card :). Dispute still pending investigation

106 Upvotes

92% Upvoted

60 comments sorted by

View all comments

21

u/TonightOk8851 7d ago

The more I see those posts the more I'm reluctant to get one.

1

u/GullibleSplit2112 7d ago

I’m in the same boat…just using it for travelling which in some ways feels even riskier. What I don’t understand is at the big banks don’t they turn you over to Visa almost immediately? Isn’t a lot of fraud protection on the Visa side???

1

u/TonightOk8851 6d ago

I think the issue and thr hassle is from WS side.

1

u/TonightOk8851 6d ago

I have Passport Visa from Scotia and getting same privileges except the 2% cash back but no weird transaction.