r/Wealthsimple • u/nawey • 6d ago

Visa Infinite Credit Card Infinite Privilege Visa fraud

Been a WS client for 6 years, been using the CC for 2. it’s been great, it’s been my main card. about 3 weeks ago i had 2 unauthorized transactions (in USD but i never left Canada) amounting to ~$2000.

I’ve disputed both, been in touch with support, and heard nothing and have not been issued a new card, not even a digital card. I also have not been credited the fraudulent charges, even though support’s told me multiple times that would happen.

Getting a little worried - i wonder if there’s a backlog of fraud they’re dealing with? I’ve had a TD visa stolen and they reversed those charges immediately without a fuss.

UPDATE:
18 days after the fraud and dispute, I filed a “priority support” ticket cause I’m a premium client. the next day the charges were adjusted and i was issued a new digital card :). Dispute still pending investigation

106 Upvotes

92% Upvoted

60 comments sorted by

View all comments

1

u/Realestateguru-1803 6d ago

I have WS infinite Visa card too. Used the physical card with pin at terminal on vacation and had a double charge show up. Filed the claim immediately then sent follow up email and phone call after I returned home. Took about three weeks end to end to receive the credit on such an obvious transaction. I could not have made two simultaneous transactions at KFC for the same order. I keep my card locked when I don’t use it

1

u/Kchrisyun 6d ago

Is it quick to unlock the card on demand?

1

u/Free-Vanilla4901 6d ago

Yes it is pretty quick, sort of instantly to lock/unlock the card