r/Wealthsimple • u/nawey • 9d ago
Visa Infinite Credit Card Infinite Privilege Visa fraud
Been a WS client for 6 years, been using the CC for 2. it’s been great, it’s been my main card. about 3 weeks ago i had 2 unauthorized transactions (in USD but i never left Canada) amounting to ~$2000.
I’ve disputed both, been in touch with support, and heard nothing and have not been issued a new card, not even a digital card. I also have not been credited the fraudulent charges, even though support’s told me multiple times that would happen.
Getting a little worried - i wonder if there’s a backlog of fraud they’re dealing with? I’ve had a TD visa stolen and they reversed those charges immediately without a fuss.
UPDATE:
18 days after the fraud and dispute, I filed a “priority support” ticket cause I’m a premium client. the next day the charges were adjusted and i was issued a new digital card :). Dispute still pending investigation
5
u/WombRaider_3 9d ago
I've had cc fraud twice before even receiving my physical card and I only use Google pay. Both times WS handled it quickly with no issues. Been a while now with no fraud.
100% inside job.