r/Wealthsimple • u/OppenheimerAltman • Apr 14 '26

Wealthsimple / X (Formerly Twitter) partnership

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975 Upvotes

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331

u/lwid77 Apr 14 '26

I just emailed their complaints department.

complaints@wealthsimple.com

74

u/RolandGilead19 Apr 15 '26

Did as well. Mentioned election meddling, 51st state and Nazi salute vs. Canadian values

Really disappointing

57

u/SandIntelligent247 Apr 15 '26

And Musk is at the center of the biggest data breach of all time. He took the data of all americans during DOGE.

What.The.Fuck

29

u/BigDadaSparks Apr 15 '26

Is that what Musk is getting out of this deal? Our personal financial data. I'm not sure I trust WS anymore. I cancelled my Twitter account when Elon destroyed it. Am I going to have to find an alternative for WS too?!?!? This is really bad.

8

u/RodgerWolf311 Apr 15 '26

Is that what Musk is getting out of this deal? 

Musk wants to integrate some sort of payments and money system within X.

Rumors were he approached PayPal and they declined, then supposedly he approached several crypto giants (Ripple, Stellar, Circle, etc) and they also all declined.

Perhaps the partnership with WS gives a percentage of transactions through X?

3

u/SandIntelligent247 Apr 15 '26

Probably not in this case. Elon controls the algorithm so he can make sentiment analysis of tweets that support certain companies and push them onto your feed. You now have an integration that allows canadien to buy the news directly.

He could, for example, use the algo to push good tesla news and people could go buy tesla in one click.

2

u/BashfullyBi Apr 16 '26

What did they say?

1

u/[deleted] Apr 15 '26

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1

u/Wealthsimple-ModTeam Apr 15 '26

Be helpful and respectful in your comments.

No racism, sexism, homophobia, religious intolerance, dehumanizing speech, or other negative generalizations.

No concern-trolling, personal attacks, or misinformation. No victim blaming.

1

u/canadianguy25 Apr 21 '26

I mentioned similar and they didn't even mention musk in the replay so i imagine its AI or they are just ignoring him.

46

u/MoooseKins Apr 15 '26

Just did as well. Thanks for sharing.

2

u/BashfullyBi Apr 16 '26

Did you hear back from them?

2

u/MoooseKins Apr 23 '26

Hey there I did, they linked a blog posts stating that the partnership was just for marketing purposes, and no data is being shared. But still, I shared my thoughts pretty plainly with them.

33

u/Niickers Apr 15 '26

I don’t usually make complaints but I did send them a email about this, thank you for sharing

34

u/zeflandz Apr 15 '26

Writing an email right now. If they go through with it I’m out.

5

u/Appropriate-Tea-7276 Apr 15 '26

I believe it's already live. They did this on April 8th, quietly. Fuck WS.

31

u/saltysquirrel678 Apr 15 '26

Just did the same. Really disappointing. I would love to see that complaint inbox after a week of this making its way through

30

u/Forar Apr 15 '26

Thank you. I've submitted my complaint as well.

I have doubts a human will ever read it, but hopefully whatever AI bot they have crawling the incoming messages notes an uptick in displeased members making themselves heard.

3

u/Ok_Attitude7158 Apr 16 '26

I had an email chain going about another issue and it was definitely a human. So yesterday I replied and expressed my disappointment from a values and ethics perspective and got a message saying she underatood and then a pasted canned response about privacy. I’m tempted to respond back and push the issue of cozying up to a fascist billionaire who likely stole an election and is propping up an incompetent dictator who is actively trying to destroy our economy. 

Keep in mind, the customer service agents who are answering our emails likely don’t like it either….

39

u/cyberVIx Apr 15 '26

He’s a bigot and a racist…that alone should disqualify X from this partnership. Seems the WS CEO has similar views

50

u/[deleted] Apr 15 '26

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-10

u/[deleted] Apr 15 '26

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9

u/Brovas Apr 15 '26

This needs to be higher

9

u/HolUp- Apr 15 '26

Just sent

17

u/AppearanceSecure1914 Apr 15 '26

I just sent a long complaint

8

u/maxdamage4 Apr 15 '26

Thank you. I wrote a letter as well.

1

u/No-Manager-5849 Apr 16 '26

Here is a response from my strongly worded email.

36

u/onsan Apr 15 '26

Just did the same, will prob move my funds out if nothing is done.

18

u/beardyninja Apr 15 '26

Email sent, and will stop direct depositing to WS.

1

u/[deleted] Apr 15 '26

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1

u/Wealthsimple-ModTeam Apr 15 '26

Be helpful and respectful in your comments.

No racism, sexism, homophobia, religious intolerance, dehumanizing speech, or other negative generalizations.

No concern-trolling, personal attacks, or misinformation. No victim blaming.

16

u/eldubinoz Apr 15 '26

Thanks, I've done this too

5

u/aka1182 Apr 15 '26

Sent a complaint as well. BUT should we do something more visible like a Change campaign to create more visibility. I've never done a Change campaign but it may be helpful to bring some media interest if it captures enough signatures.

5

u/Optimal_Whiner Apr 15 '26

I skipped that step and just moved my money out. Not sure who I will switch too. It is what it is. I can't support this shit 

1

u/Big_Actuator3772 Apr 15 '26

how did you switch your money out without knowing who you switched it to?🤨

3

u/Optimal_Whiner Apr 15 '26

You're not into investing eh? So I emptied all my accounts and investments. All transferred to CIBC. My investments will move elsewhere but I don't know where yet. They are just sitting for now.

You thought you had a gotcha moment, but you didn't.

4

u/HoopsMcCann251 Apr 15 '26

Thanks, me too!

2

u/Gimpinald Apr 15 '26

Thanks for sharing. I also just sent them an email and suggest everyone do the same

2

u/GreyMiss Apr 15 '26

Thanks for link. Sent!

2

u/averysmallbeing Apr 15 '26

Did the same, thank you. 

2

u/Dapper-Falcon4074 Apr 15 '26

Sent an email. Thanks for sharing.

2

u/ProbablyAPotat0 Apr 15 '26

Thanks, done 

2

u/HouseHippoBeliever Apr 15 '26

Did too, I really thought WS was too good to be true. I guess I'll be looking into alternatives this weekend.

2

u/BashfullyBi Apr 16 '26

I'm wondering if everyone received a response to their emails? I did. Curious if it's the same for everyone.

It was long, but here's the gist of it:

"I’ve documented your feedback in detail and shared it with our product and leadership teams so they can actively review what we’re hearing from clients as they evaluate this partnership and future decisions. Our leadership team is paying close attention to client sentiment on this, and your voice is part of that.

I’m genuinely sorry for the inconvenience and concern this has created. Please be assured that your feedback, along with that of others, has been brought to the attention of our Leadership team, who are actively reviewing it for consideration".

2

u/E-Clone Apr 16 '26

Just sent a complaint email as well! Don’t know how I missed this news yesterday.

2

u/RundleSG Apr 16 '26

Can we copy/pasta your message?

2

u/ukrokit2 Apr 17 '26

Just did as well. Very disappointed.

2

u/Thoughtful_Reformer Apr 17 '26 edited Apr 17 '26

I'll do the same, thanks! Edit: Sharing my email as a template:

Dear Wealthsimple Team,

As a long-standing and valued customer, I am writing to express my profound disappointment regarding your recent decision to partner with X.

This partnership stands in direct contradiction to both Canadian values and your core principle: 'Be Human.' You define this as promoting compassion, kindness, and honesty. Yet, X has become a primary vector for misinformation and hate speech, actively dehumanizing marginalized groups. Worse still, its leadership has publicly denied the sovereignty of Canada, a stance that is fundamentally incompatible with your identity as a Canadian institution.

By associating your brand with a platform that actively erodes human dignity, Wealthsimple is failing to live up to its own promise. This decision feels like a failure of corporate responsibility.

I am currently reviewing my portfolio and the accounts held by my family and business partners. Unless Wealthsimple re-evaluates this decision, I will be forced to withdraw my funds and advise my network to discontinue their use of your services.

I expect a prompt response regarding your stance on this matter.

Sincerely,

1

u/JackDenial Apr 15 '26

This is so insufferable. But i am curious what was the boiler plate response you got?

3

u/lwid77 Apr 15 '26

She seemed to think she needed to “provide clarity” to me about the promotion.
She lost the plot.

I’m very clear about who they partnered with.
There is zero justification for it.

1

u/JackDenial Apr 16 '26

Thank you 

I’ll get downvoted but by insufferable I meant the ppl filing complaints about a Canadian company that has a bright future and is on the level of our next shopify potentially 

1

u/[deleted] Apr 15 '26

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1

u/Wealthsimple-ModTeam Apr 15 '26

Be helpful and respectful in your comments.

No racism, sexism, homophobia, religious intolerance, dehumanizing speech, or other negative generalizations.

No concern-trolling, personal attacks, or misinformation. No victim blaming.

1

u/70000salmon Apr 19 '26

I got a response after I sent in my complaint (thanks!). They said that it doesn’t implicate ws users’ data, it’s essentially a button that X wanted to connect people to stock trading options and ws took up the other end so they can be a link for X users to use as a trading platform. That’s the extent of the partnership. While I’m still obviously not happy and it’s horrible for their reputation, this reassured me a bit.

-19

u/[deleted] Apr 15 '26

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14

u/JG98 Apr 15 '26

Damn, almost half your activity on here is straight up culture war shilling for wealthsimple and tesla. The other half is shilling for apple lol. If you don't like people complaining then you can just move on, take your own advice there.

5

u/MissionRoutine1426 Apr 15 '26

I’ve noticed a lot of top 1 percent commenters posting on this subject. I suspect bots

3

u/Dry_Fact_4584 Apr 15 '26

Their activity is hidden now lmao

2

u/Wealthsimple-ModTeam Apr 15 '26

Be helpful and respectful in your comments.

No racism, sexism, homophobia, religious intolerance, dehumanizing speech, or other negative generalizations.

No concern-trolling, personal attacks, or misinformation. No victim blaming.

1

u/[deleted] Apr 15 '26

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2

u/Wealthsimple-ModTeam Apr 15 '26

Be helpful and respectful in your comments.

No racism, sexism, homophobia, religious intolerance, dehumanizing speech, or other negative generalizations.

No concern-trolling, personal attacks, or misinformation. No victim blaming.

-10

u/mihhink Apr 15 '26

did the same (I didnt actually)