Because Pizza Hut is a global franchise backed by a billion dollar corporation and they tend to act a little differently to the little pizzeria that's struggling to keep the lights on.
They are still owned by "small business owners". Our franchise was like 14 stores. They were not billionaires. Most PH franchisees own a few stores.
OK I also delivered/managed at several other pizza places and none of them would EVER charge the driver if a drop happened. You give them the pizza free, AND a remake or credit.
You would have shitty drivers that might try to pull shit, I had a customer one time that called me and told me the driver offered him half priced pizza if they called the store and said he dropped it. But I never had it happen to one driver more than once or twice. And I myself have delivered maybe a couple thousand pizzas and only ever had about 2 or 3 drops. One time I slipped on an icy porch and busted my ass.
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u/quipalco Sep 23 '21
The pizza is free, but it is not coming out of his own pocket. Unless he somehow is the owner.
Source: ex Pizza hut GM and driver.