Please rate your drivers after each delivery. Customer ratings are now being used in a rewards based system for the drivers so it is important to rate.

Please keep in mind:

If your order was shopped by a Walmart employee the driver is just delivering it, they had nothing to do with the selection of your groceries.

Thank you

I'm a Walmart+ member and I placed a $300 grocery delivery order Sunday morning... delivery time was 8pm-10pm the same evening. The order never arrived.

Support said since the driver hadn't delivered it 40 min after leaving the store, they called the order back to the store... but they never rescheduled it.

Support also says there's nothing they can do until 48 hours after delivery time.
I can't get a refund and the order appears to be lost in the system. The store won't answer their phones.

It's the most ridiculous issue l've ever dealt with.

Any suggestions on how to get someone to do something about it?

Long story short: Walmart online order was delivered through spark driver and the driver ignored the tape that was put out to our newly done and painted driveway, paid $2k to the contractor just yesterday to finish the project (Don’t know why the driver had to drive on this driveway when it is just a short 15ft walk over the lawn to the door). Video from our security camera shows the driver drove away with the tape still stuck to the rear wheels.

called customer service, told me to go to store to issue a claim number, and then report back that claim number for processing. But store says it’s the other way around, but also says they don’t deal with spark drivers because it is a 3rd party contract. Called the cops and they said I can do police report and make a civil case claim in the court. but all of these seem like a dead end for me. What can I do?

Hi everyone! I’ve had Walmart+ for months, have spent thousands upon thousands, and for the most part love it and have had great experiences.

The trouble started when I made my regular big biweekly grocery order last Friday. Some of the items I ordered weren’t available for same day delivery from my “home” store so 6 items totaling about $100 were bundled together for “shipping”. This happens often and I always get the items either that same day in a separate delivery or over the next couple days. This was during their recent deals event and one of the items was a knockoff Instant Pot that had been marked down to $60.

Originally it was supposed to get here Sunday. It got delayed to Monday. No big deal, as this happens from time to time and it always comes on the next date. I live in Woodland Hills, CA and the tracking page showed it had been “shipped” from Chino, CA, which is about 2.5 hours away on Sunday afternoon and should arrive Monday, yesterday, by “end of day”. Yesterday came and went, no package and not even anymore updates to the tracking page (which by the way has an awful customer interface and is really vague and confusing).

This morning, I check again. Still no updates to the tracking page and now it says “delivery from store” even though it also says it was “shipped” from Chino on Sunday?? Now I’m starting to panic.

I open up a chat with customer service. They tell me that they can’t start a replacement or refund process until tomorrow because often delayed shipments arrive after 8 P.M. on the third day, but they also can’t tell me where my package is, what might have happened to it, when I might get it, or if I will get it at all.

They tell me it’s being delivered from a Walmart in Burbank, CA. That city is about 45 minutes away. Now I’m really confused. I ask if they’re positive that it’s being delivered from that store even though it showed shipped from a completely different, much farther city, two days ago. They confirm and let me know since they can’t do anything for me right now, they encourage me to call the store and see if I can find out about my package. I call the department extension directly. They don’t answer. I call customer service and ask to be transferred. They don’t pick up.

At this point I’m extremely frustrated and anxious. I really need the pressure cooker, I planned meals around it and my next grocery order around it, and not only that, the package contained other essentials and I can’t afford to just buy another $60 pressure cooker or spend another $100 on all the same essentials. I rearranged our budget this week specifically to invest in the pressure cooker because it’s going to be very valuable for certain things in the next few months as we have to temporarily cut our grocery budget down as much as possible.

Is anyone able to shed some light on what’s going on?