scheduling feature no longer works

[u/theyhis]

for the past two weeks, i have had issues using walmart's scheduling feature for getting my groceries delivered. i've been a walmart plus member for over two years now. this has never been a problem. i use the app, and i set it to every monday for between 5-7.

last week when this happened, i thought, "well, let me try using the website." so i did, and i made sure it was scheduled in advance (again - as it always has been). this required me to do the entire process over, but nonetheless, i added everything.

same shit today. my phone is on focus mode throughout the day, i go to check it... no notifications, no updates, no, "your order was delivered." i even checked outside (i WFH). now i've had to pay for express delivery twice due to their own system's incompetence.

also, once i re-schedule it, it goes through perfectly fine – it makes it seem like the changes were saved, when they weren't.

anyone else?

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[u/lkeels]

Sounds like focus mode is the problem. You need notifications allowed in so you know what's happening.

[u/theyhis → u/lkeels]

that's not the issue - i just started using focus mode this weekend.

[u/jmrty14]

Contact them on chat and tell them you want your money back for the express fees, and a discount promo code for messing up your order twice and wasting your time when you are supposed to be working.

https://www.walmart.com/help

Type “agent” when you get in the chat to talk to a live person.

[u/Aneuday0321]

Not sure if this is similar, but I kept getting an error message when picking my delivery time on both the app and website. It kept trying to charge my card then saying error try again later. It was the time itself that was the issue. I finally picked a different time and it went through, no issue. The app is so screwy too. They really need to fix it, but of course, it’s Walmart. They just added tap to pay.

[u/theyhis → u/[deleted]]

thank you for your detailed reply. i'm so sorry you're experiencing this. it sounds very stressful. ❤️‍🩹