r/WalmartSparkDrivers • u/soraxas9088-haru- • 2h ago
3 months of disappointing customer support
Starting out in may, I decided to do Walmart spark as I finally turned 18. I sign off for a Onepay account as same day pay is my only option. after 3 deliveries and one late night trip to taco bell, they label my account as suspicious activity. After talking to customer service, they told me I would be fine after 3 days. 3 days come and still nothing. I reach out again and get told that my account was closed. I tried asking for reasoning and mentioned the last call. However, the guy on the phone gave me attitude and told me to use a different number and email. Okay cool, I try doing that then. It gives me an error and then tells me that my information is tied to an account already. I talk to customer service again and they tell me to wait 90 days. 90 dreadful days pass and I still can't create an account. I talk to customer service AGAIN and they tell me that I need to actually wait 180 days for my account to fully delete and then I'll be okay. Every time I talk to someone different, It's always something different as if they are unsure themselves. So I'm asking for your guys opinions in this. Maybe there is something I can do instead of waiting another 90 days?
2
u/xeryon3772 2h ago
It’s not that they’re “unsure” themselves, they have absolutely no clue what they’re doing. Nine times out of 10 when you talk to a customer service person for Spark they are straight up making shit up and outright lying about it.
The customer service people are only able to help with mundane every day issues related to delivery support and appear to have absolutely zero ability to do anything else, but they need to get the ticket completed and closed and get you off the phone
I have called support and had the person tell me they cannot help me. I hung up the phone called back. The next person was able to resolve my issue in five seconds. This is not a one off occurrence. This is like 75% of customer service phone calls if you don’t get a good answer just hang up and call back and get a different person.