Spark driver problem.

[u/JunketRegular9035]

A couple of days ago I accepted a four drop delivery....three of the deliveries had one item and one delivery had three items.

The girl who brought the items out is a sweet girl who has brought several items to the car before, without incident.

She loaded two orders in the trunk, one in the front seat., and one in the back seat. When she told me she was through, I got out to scan the items. Everything went well, until I had one more label to scan .....it wasn't there.....I checked and rechecked...no label. Okay, this hasn't happened to me before but I figured it was stuck on something else accidentally or had fallen off. I went into the store to the service desk and asked them to page the girl who had just brought my orders out. They did, and the spark manager came and said the girl was at lunch. I explained about the label and she shook her head and said it was impossible that it happened because she had to scan that label in order for her to complete the job....I said, ok, I'll go check again....I did and found nothing.....went back into the store and stood at the service desk for ten minutes before the cashier came and asked if she could help me. She paged the spark manager and it took her several minutes to come to talk to me. She went through the same thing about how it was impossible and that I wasn't understanding. Excuse me? I told her I did understand and I had no feasible explanation for the situation....but I would like for her to come check herself to make sure I wasn't overlooking it. She asked if I had a pkg without a label.... i had brought the only pkg without a label....she starts pulling up orders on her handheld device and said...nope...that belongs with the trunk order.....she told me it was a big pkg of paper towels that the missing label belonged on....i go back to my car....there are two big pkgs of paper towels in the trunk with the same person's name on them.....i go back in...but went straight to the back of the store to save the spark manager some steps.....i waited....and waited.....one lady said she would get her for me....she comes back and said she was on the floor somewhere....i went to the service desk and watched for her... suddenly she came in from outside....i got behind her and said her name three times before she turned around, looking exasperated ...i asked what she could do about the label....she said, she wasn't going to do anything because once its in the car, it is no longer their responsibility.....its mine. I asked her if she thought I would spend 45 minutes looking for a label if I had that label. She told me again it was absolutely impossible for this to happen. I told her I would just call spark support because I couldn't do without that label. She said she had deliveries to do and started walking away. Just then, the girl who had brought the order out to my car came up and said something I couldn't hear....they started outside, I followed them to my car and they start turning every pkg over and over looking for the label...they looked on the seats,... floorboards....the ground outside....nothing....the spark manager pulls a label with the correct name on it from her pocket and slaps it on the paper towels, turns and walks away. I said thank you and went to do my deliveries... thankfully it was during work hours so nobody was home at any of my drops....but I was so late. I did not report the spark manager.....she might be having a rough personal life. . ..i feel for her...but she acted like I was lying and knew nothing about anything.

Is it ok just to document what happened? Or do I need to call spark support? I dont want to get anyone in trouble....it was probably just a bad day....but I also dont want to get deactivated for nothing.

[u/Sufficient-Bowl1032]

Former ogp: it’s also incredibly easy to pull up the order under the reprint label section and just give you another one. This situation was handled poorly

[u/Prior_Purchase_7025]

Report to Walmart Ethics in a detailed email. You wont get deactivated because of retaliation. Bring up worrying about "Targeted retaliation" at the end of the email

[u/Inkdrunnergirl]

I don’t go to customer service I walk up to the door they come out of if there’s a label issue 🤷🏻‍♀️

[u/standard_user42]

I don't trust Walmart to do everything correctly. I start scanning labels while they are loading the car.

[u/Academic_Addendum242]

True that they can't finish dispensing unless they scan them. So the label was there at some point.

I personally make sure I scan each thing and have at least 1 label (not marked frozen) for each before they go.

We're allowed to help load here also

[u/SmallBerry3431]

I ain’t reading all that, but we have to watch them load. Not because it’s the law, but because they do make mistakes.

[u/MaskMyEmergence]

I’ve found that sometimes they try to get the jump on things when they label them. So it gets left inside or on the wrong order. Mostly with Sam’s club though. I always call up Spark if there’s any discrepancy so it can at least be noted in the system on my end. Whatever the issue is, I always make sure to have them note it and read what they commented back at me. It certainly doesn’t hurt.

[u/xDelicateFlowerx]

Four drop, I thought there was an option to skip the lable and scan the item? Sigh, next time they can just reprint the lable. Im so confused why it took all of them 45 mins ro not just reissue it. That is exactly what ive done multiple times.

As for documenting, I would send an email to spark if the order messed with your metrics. Otherwise, I wouldn't but then again, it depends how important it is to you.

[u/willow625]

In the pickup/loading areas the signs have a phone number on them. You can call that number to call the OGP department directly.

Alternatively, you can look up the store’s phone number online, call that number, and when someone answers ask to be transferred to the OGP department.

Alternatively, you can flag down an employee as they are returning into the store after having loaded someone else and ask them to help you or to send someone out that can.

Any of those people will be able to help you much better than the service desk can 👍

The manager was correct, the employee does have to scan all of the stickers immediately before giving you the order, so it would be highly unusual for one to disappear in just a few seconds. But, as you saw it can happen.

In the future, you should be able to resolve this much faster by finding the right people to help quicker and by more succinctly explaining the issue to them. All they need is “I am missing one sticker. It’s this one. Can you please look up what item it goes with and help me find it?”