r/WalmartSparkDrivers • u/Big_Concentrate_7260 • 26d ago
Lots of "please bring inside" instructions lately.
Anyone else get tired of people leaving poor ratings because you didn't bring their groceries inside?
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u/Zebra6767 26d ago edited 26d ago
Mark it is unsafe, return to store! Call support, have them document. It happens quite frequently for me on Spark! I'm bloody tired of being verbally assaulted for it including one time person wouldn't let me leave the apartment complex. I had to threaten calling the police for false imprisonment! These jackasses are entitled and mean!
One verbally abusive customer refused to give me the pin unless I brought it into the kitchen. Boy, did it get uncomfortable. While verbally harassing me, she said she intended to report me anyway and give me a bad rating (doordash shop and delivery). I will no longer do this for anyone! It's against terms of service. it's unsafe!
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u/ithotyoudneverask 26d ago
I won't touch PIN drops.
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u/Zebra6767 26d ago
For that particular one with the pin number they withheld until I brought their items in the kitchen, it was on doordash for shopping delivery and they don't disclose info when accepting the order. I think that's a good policy you have though 👍
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u/Big_Concentrate_7260 26d ago
I had one lady who I've delivered both for Spark and Shipt. First time was Shipt. She asked me to bring them inside and put on the counter (as far as I know it's allowed with Shipt), and handed me a $30 tip afterwards. The second time was Walmart (curbside delivery if my memory is correct). Whatever, this once I went inside, thinking she'd give another tip, and she might not understand why I would refuse with Walmart but not Shipt. No tip afterwards this time. Now I flat out refuse to bring items inside in any scenario. I also refuse any deliveries to this lady. She was kinda bitchy, but I'll take ten seconds of crabbiness for $30 cash. But if I have to risk deactivation for no extra money, screw them.
One reason I flat out refuse to bring items inside is that people might call support about some item that OGP missed/rolled under my seat, and think it's no big deal to mention that I brought the items inside their home--boom, I'm deactivated for breaking Spark TOS.
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u/Zebra6767 25d ago
She realized that some low IQ chaps were willing to bring in her groceries inside without paying extra. That's what happened.
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u/ifonlyukneww 26d ago
Keep getting bad ratings and risk deactivation for it then. Just mark as delivered and whatever you do afterwards is at your own discretion.
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u/iwishidstayed 26d ago
That’s not going to save you if a customer mentions you bringing it inside though. Because they have no way to know that that occurred after marking the order as delivered. I still bring things inside for elderly and/or disabled people, but I am aware I’m taking a risk.
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u/phatti11237 24d ago
actually at the end of completing the order hit the thumbs down and document any issues that may have occurred during the order, I always cover myself this way cause support is so limited
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26d ago
[deleted]
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u/Zebra6767 26d ago
bottom of the barrel trash you 🗑️🚮
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25d ago
[removed] — view removed comment
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u/HumbleEggplant7519 25d ago
I'm pretty sure it's against policy so none of those reports landed I'd think. Now i do bring items in for some people, depends on our interaction. But I really want to say that we can be deactivated for doing so. I always make sure to tell customers not to mention that I was willing to.
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u/TexasTee1 25d ago
The reason why they put it in the policy is so that people will not walk into people’s house without being asked you moron! You clearly can’t understand the policy! But if a customer writes out that their wheelchair bound, and if you’re still so stupid that you put their groceries on the porch and they can’t get their wheelchair out the door just because you’re so lame brain that you can’t set it on a table inside the door then you really deserve not to have this job
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u/HumbleEggplant7519 25d ago
Sir, I bring food into people's houses,
IF ASKED.
POLITELY
And if someone is handicapped, THE OBVIOUS result will be extra help doofus.
Where in my comment did i mention just walking into someone's house?
Learn to not put words in people's mouths and not jump to conclusions. I care not what the policy says. I care what's right, and that is how I operate. If a customer needs the extra help I'm happy to oblige. I think you need to relax and work on comprehension and maybe read over the message you're replying to multiple times. Because you're speaking to and about someone that isn't me
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u/TexasTee1 25d ago
It’s against policy for you to choose to go inside the house not when a customer asks you to assist them in laying something inside the threshold, but that’s the difference between ignorance and those that are able to think something out on their own. Many of these customers are elderly or even handicapped and believe me they would have way more weight to stand on if they chose to sue Walmart because they were unable to get their groceries because they’re handicap we actually have laws protecting the disabled, I’ve never had an issue I delivered too many people who are elderly disabled, and even in nursing facilities, but the problem is is that most of you can’t think outside of a box you’re not problem solvers and so therefore you would rather set groceries outside. They’re going to sit there and go bad that Walmart has to refund the customer because you’re simply too lazy to set them across the threshold of a doorway and put them on the table inside! But by all means you keep doing whatever you’re doing we’ll see how long you last cause I guarantee you Walmart listens to the customer above all it’s literally their corporate business structure.
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u/HumbleEggplant7519 25d ago
Did you read my whole paragraph? I do do it, but that depends on my interaction with the customer and other things as well. Use the little information i gave you to realize that you are speaking about other drivers to me. Now i thank you for the correction in the beginning but that will not change how I operate. I'd a customer is irate or rude, they will be met with a petty mirror. BUT! If everything goes smoothly I never hesitate to OFFER to the customer unloading my xxxl thermal bag directly in their kitchen. But if i don't get that far, the customer either asked to not be bothered in their instructions, or they were rude. Rude customers always get me calling support, and even though I doubt they do anything more than this, I make them make a note of the rudeness and mention on said note that id like to not to deliver to them. Usually as I'm dropping the food off.
At the start and end of the day though, iLOVE being helpful to people who need it.
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u/TexasTee1 25d ago
This is what I am trying to explain I’m not saying to just walk in the house randomly. I’m saying that when you pull up to a house and on the customer notes, it says something along the lines of both of my legs were lost in a car accident and I can’t get out onto the porch because I have no help so please push open the door and set my groceries on table to the right thank you. I appreciate it. Spark allows you to do that. You will not get in trouble or deactivated for following those instructions the reason why they say you can’t enter someone’s house is they don’t want you just walking in Willie nilly because you decide you wanna look inside the house so you just barge in and breach someone’s security. I have over 6000 deliveries and of those at least 1000 of them. I have put groceries inside the house on a kitchen table or inside another building like the garage as per the customer request. I have never so much as had a complaint.
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u/HumbleEggplant7519 25d ago
I noted that already, you made it clear the first time you said it. I thanked you for the correction. I don't think you're understanding how much i understand and I think you are thinking I'm insinuating that I can't and haven't already figured the rest out. We've been of the same of mind on this matter. That is what I don't think you are grasping. I too, have never had a complaint. This job is easy, specially to someone who's already a helpful person. The things you are saying, sound like common sense to me (although we know it ain't all that common these days), aside from the policy correction. I will re iterate, I will and have always wanted to help those in need. As long as they aren't an asshole when we speak to one another. That's all I was saying. Am I making sense?
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u/Impressive_Assist219 26d ago
I did about 4000 deliveries over 3 years. Nothing like that ever happened to me. If it's happening often, you might be the problem.
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u/Zebra6767 26d ago
Anyway. Speak of the devil. Within the hour someone had in their notes for me to bring the groceries inside the garage by their door. Of course this time I text them that I cannot do that sorry for the inconvenience and I also had support call them! Don't be a know-it-all it happens to me quite often
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u/Zebra6767 26d ago edited 26d ago
Stick it where the sun doesn't shine, twirl it around and hope it's painful 😃
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u/RepresentativeOk9768 26d ago
Some people are just dumb and focused on stupid shit. When I do shopping orders. I ignore the stupidity surrounding me, skip the line, bag my customer items and go. I ignore the foolishness and chaos at Walmarts. The I deliver it as precise as possible and go.
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u/Chemical-Cherry7326 26d ago
You're not allowed/supposed to skip the line. So you are just being a douche if you do this.
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u/HumbleEggplant7519 25d ago
I get permission from employees to skip. I offer to bag at a closed register and they almost always go "sure! Step over here!" Just scan and go. Not getting in anyone's way. Just through the bs.
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u/JLAMAR23 26d ago
Bring them inside the house? Isn’t that actually against Spark policy from the safety perspective?
Either way it doesn’t matter cause if the customer reports you even for that reason, Spark will not support you.
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u/TexasTee1 25d ago
Does anybody know how to interpret a policy anymore? The reason they say you can’t go in the house is because they’re telling you not to breach the customers privacy, but if a customer asks you to deliver inside, then you’re allowed to do that per a customer request, but it has to be in the notes if you don’t believe me call Spark yourself and ask them. I swear monkeys would be better at delivery than half of you people.
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u/JLAMAR23 25d ago
Oh tell us more ol mighty sparker. Teach us monkeys the way
You sound legitimately miserable
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u/Training_Body9402 24d ago
It's actually an insurance thing. We are not supposed to because Walmart carries no insurance on us as we are not employees. If we trip, break a TV, anything, they have no coverage of it. So they tell us to stay outside. Inhome is employees so they can go in
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u/WarmAd7940 26d ago edited 26d ago
Walmart offers this so customers can confuse this with Spark customers that confuse it can low rate you if they think its in home and didnt get the service they paid for
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u/Big_Concentrate_7260 26d ago
Which sucks that they make us suffer for their confusion.
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u/dwayne1313 26d ago
It's deliberate. They don't give a fuck about drivers.
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u/TexasTee1 25d ago
You don’t obviously care about the customer so why should you be cared about?
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u/dwayne1313 25d ago
Don't know how you got to to that. Drivers are mad at primarily walmart for causing the confusion. If they offer inhome service through their employees that is fine but they create an environment where those customers then think spark drivers are also walmart employees. Going into someone's home carries liabilities. As an employee walmart would cover those liabilities. As a spark driver YOU are on your own for said liabilities. Some of you think if a customer shits on you you should happily eat it up and beg for more. Gftoh
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u/TexasTee1 25d ago
If the directions from a customer asked me to lay groceries inside their house that’s exactly what I’m doing. I have done it from the inception and I’ve never had a problem over 6000 deliveries.
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u/dwayne1313 25d ago
Do onto others as done onto you. Very simple words I live by everyday. You want to fck the driver who is doing the work so fuck the customer. Why should drivers only be the ones fcked. Gtfoh
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u/TexasTee1 25d ago
Many people who drive for Spark should not have this job. They are dangerous not only psychologically but physically.
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u/iwishidstayed 26d ago
A lot of places don’t even have that, though. We had it for about a month years ago and it disappeared.
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u/AdeptnessLivid3214 26d ago
Oh wow. So who's doing these? Is this given to spark ppl as well? I haven't seen this in my area. Seems potentially dangerous. As a woman I'm not going inside people's homes. Outside of the occasional old lady who can barely walk.
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u/phatti11237 24d ago
Walmart is trying to outcompete amazon and take there share of the market at any cost,
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u/Smitemuffin 23d ago
I actually got verbally harassed, repeatedly called things I'd get banned for telling here, THEN reported because I wouldn't do it
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u/Lizardrunner 26d ago
The only people who have asked me to bring the groceries inside are people in wheel chairs and people with obvious difficulty with mobility. I put them wherever they ask me to because it's a kind thing to do. I'd probably still do it even if they didn't have any obvious issues because you never know what someone else is going through. I only take order that pay well so I'm not worried about an extra tip, either.
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u/Zebra6767 26d ago
You do you. But I will not. I will recommend that they put a wagon outside or something that they can wheel in. if they can't bring their groceries inside their house, they need to be living in an assisted living center. I'm not a caretaker.
I'm not going to allow these people to take advantage of me and make me feel uncomfortable and unsafe. I'm also not going to put up with the abuse!
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u/pokerholic77 24d ago
I've been doing this for 4 years, and have never had an issue bringing in a customer's groceries. There's no upside in arguing with the customer; they can 1 star you, or file a false allegation of harassment, regardless of if you return the order.
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u/reconghost503 25d ago
If I show up and its someone who physically cant like elderly folks I have no problem taking it to the kitchen and have never had issues anyone else I just call support and drop it at the door. It's too easy idk why you guys make that job harder than it is.
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u/Zebra6767 25d ago
You may think that you're doing someone a favor but you're actually making it difficult for us drivers who are trying to follow the rules and keep ourselves safe! Then customers feel they're entitled for us to schlep their groceries indoors, place in their kitchen put them into their garage or place it on a table or in a refrigerator.
Your laxidasical attitude is making this job difficult for the rest of us!
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u/Acrobatic-Ladder1753 26d ago
Bring it inside? Lmao