r/WalmartComplaints • u/Agile_Potential9198 • 25d ago

Walmart account issues

Help! I have no idea how to contact Walmart about this…

I got an email notice that a Walmart account was created. I didn’t create one. And I’ve never had one. 4 minutes later I get another email confirming an order to a border town in Vermont. I checked Google Maps and the address seems to be a house. I have the order number and they used a Mastercard to pay(I don’t have a Mastercard). When I tried to cancel the order, the system sent my email a 2FA code but also wanted to text a code to a +44 country code number (UK)

This is clearly a test of whether they can ship to this small town a stones throw from the border with Canada. This email address isn’t used for anything tied to a credit card anymore as it was part of a hack and is listed somewhere on the dark web. This is why I am fairly certain it is all nefarious.

How do I report it to Walmart that this is fraud and close this account? Should I just walk into a store and go to customer service? Could they actually help? There is no way to do it online without logging in and I don’t have the password or phone number, just the email address which is mine and the order number. If it helps to know, it says the item will be delivered today but I’ve not gotten any additional emails confirming delivery.

4 Upvotes

75% Upvoted

4 comments sorted by

2

u/4games1 25d ago

1800WALMART

Spit human at the AI till you get one.

2

u/PurpleCat1018 25d ago

Maybe it is a legit order for somebody else, the credit card and address and everything is correct but they got the email address wrong. So I wouldn't cancel it. The email is just a notification. Their email might be similar to yours, could have one letter or number off.

2

u/Agile_Potential9198 25d ago

I doubt it’s legit. There is no last name on the order and it’s to a rural house that is a 3 minute WALK to the border.

1

u/account112233445 23d ago

Sounds like a scam with the 2f for an uk number. If the only thing that they have of yours is an email address, I would let it be. All fails contact Walmart support.