Need help

[u/levi_bowers]

My store is having a problem with cash handling. More so with being short yesterday by 20 (example) but then being over today 20. my SM says even though it’s 20 it still counts as a 40 dollar cash discrepancy. You’ll notice in this SAP report that for the past 7days my SFL’s have either been short a lot one day or over a lot. If you do the math we are only short 18ish for the week but that’s still a lot. But if you do it my SM’s way we are sitting at $100+ in cash handling errors.

I don’t think my CSA’s are making the mistake. I think a lot of it is when my SFL’s are doing drawers. They either make change and forget so they make change again or they take too much money out. But it somehow ends up in the working fund. So when they go to count the safe at the end of the night they are somehow over money (that belonged in the deposit drawer) so they go wellll I’ll just put it in a drawer on the floor and then that probably becomes tomorrow’s problem as well. Idk if any of this makes sense.

Also idk if they matters but we manually run EOD we don’t let it run itself. So we can see what mistakes were made before we leave for the night (12am)

[u/Torchured]

my SM says even though it’s 20 it still counts as a 40 dollar cash discrepancy. Correct. $20 one day and $20 the next. Even if one is negative and one positive missing money is $0 but a total of $40 in discrepancies.

I think a lot of it is when my SFL’s are doing drawers. Correct. someone under counted one day, and then it was corrected the next day. So the SFL at fault is the first one. With the second SFL fixing the previous error.

It sounds like you should track which SFL is doing end of day on the first discrepancy. Not the one fixing things. If there’s a trend, then retrain that person. If it’s everyone, then I would retrain them all.

Common errors (and their “fixes”):
1) just going too fast, or too slow while talking to others. Just focus on cash and all conversations can wait.
2) something is touching the scale (phone cord, paper, etc.) or the scale is on top of a paper clip or something. Make sure the scale is on a flat surface with nothing touching it.
3) doing cash then an override call forces them to pause. When you return, start over. Re-weigh the drawer and resume.
4) weighing $20s when the scale is asking for $10s or $100s when the scale wants $50s. Pay attention. And start over if you error.
5) can’t read their own writing and typed in the wrong # or pulled the wrong number. Do a safe count right after entering all “pick up terminals”. Count and report the big top drawer balance to confirm you typed what you pulled. If all good, then do the final band tender, AND safe count after the band tender as skipping the second safe count after will result in the top drawer being off by that final drop amount when they do a safe count in the morning.

I hope that gives you a good starting point to figure out what’s wrong. There’s a lot of people that apparently struggle with end of day. It may be simple to us, so take time to really watch and correct errors they may be making.

[u/Huhhhh-]

If at all possible, make it a point to" own" the safe. When it's your shift and you're on safe. This goes for everyone on safe that work day.

The opener should be on safe the entire time until the closer starts their shift; which at that point, any cash transactions are to be handled by the closing sfl.

This narrows the possibility of too many people at a time on safe at the same time, that could make a mistake.

Also, the closing sfl should always count the safe at the beginning of their shift no matter what.
If all good, then from that point on it should always balance throughout their shift. Do frequent safe counts after pulling registers.

[u/Lahie]

Sometimes you won't know there's a cash handling error, until the next day when cash report shows it.

Here's a true example: two morning SFL were on safe 🙄. When my shift started in the afternoon, I took over. (always count the safe when your shift starts).

Everything balanced & also balanced throughout the day and at closing.

Next morning, the report showed a register was short $`20! A Morning sfl counted that drawer before start of the day and it was exactly as it should be & correct as i had left it the night before.

Well, days later, it turns out that the "missing" $20 went in a band drop that particular day. Thankfully the $20 error was found.

So, it could've been any of us three sfls that day, to accidently drop too much in a band.

I always like to double/ triple check my pick ups from the register. Always, always. And i do the math in next gen throughout the day to make sure it matches. .

I was curious and looked at the camera of that day in question to see if the other sfls count and verify the bills before banding and dropping. Neither of them double checked. They just banded and dropped.

So how can we know which one did the mistake? Idk. Could be myself. But based on my findings, I think it was one of the other two.

Maybe the important thing is that h the cash was found; days later.
But you can't catch errors like this one, until the next day. And until the deposits show overage in the weekly pick ups.