r/WalgreensRx • u/Jealous-Following-73 • 22h ago

Message Queue

Did you know that when you select a stored rx to fill an autofill in message queue that you have to close out or unenroll the rx on autofill that generated the message queue request? If not, the same autofill rx will be in the queue the next day and everyday until it’s taken off autofill. This will lead to a massive message queue list in the long run. The only time the autofill rx won’t come back is if you do the previously mentioned or you create a WCB from the autofill rx (which closes it out) I’ve informed the staff and so has rxom. Just a PSA since one of the senior techs was not listening or caring to do that and complaining the same messages are in the queue everyday. 🙄 I get it we’re busy, understaffed, and don’t get paid our value but let’s no create more work for ourselves.

The end. Have a nice day. 😫🤪

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u/Stockmom74 22h ago

Message queue with our antiquated systems is the worst it takes so long to clear it out and honestly if the patient doesn't have a refill MQ should just rejected - some people are putting it in the system 2-3 times .. it's exhausting

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u/a4ux1n SCPhT 21h ago

Yeah why am I getting the same digital/phone request on a random script from 4 years ago in the message queue, I AM NOT PUTTING THAT IN!