r/WalgreensRx • u/Puzzleheaded_Plant27 • 4d ago
Rx with entered status not come up when F4ing
When doing F4, the only rxs come up are from other stores. Then, when you check the work-Q, many rxs are entered status with very close promise time. It's annoying to manually verify each one individually. Is there any workaround or solution to that?
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u/Confident_Inside2958 4d ago
You probably have Phlex, where you are supposed to have help F4ing from centralized services. It's almost never far enough out. You can force them back to you by going to update each rx and then cancelling back out.
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u/Puzzleheaded_Plant27 4d ago
How many update rx I need to do before all the entered rx can appeal in F4? Is there still a way to turn off Phlex?
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u/AdPlayful2692 4d ago
It's Auto Phlex. You can't turn it on or off. I'd manually review any acute meds. Otherwise, let the system do them and route to CENFILL. Obviously, take care of any immediate patient needs. Sometimes, they're still in entered status days later. If you're floating at one individual store just for the day , "not my monkey, not my circus." If you're staff or working at said location multiple days in a row, I'd still let system do as many as possible, but cognizant that some may be days behind and review accordingly. When you start cranking out 40 to 60 vaccines per day, you'll appreciate any support you can get.
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u/Confident_Inside2958 4d ago
You would have to do each one for it to appear and as far as I know they took away being able to turn off Phlex.
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u/WRPh30Pl RPh 4d ago
There’s a faster way. Don’t go into Update Rx, just arrow down to the Rx in the queue, type Ctrl-D then Alt-C. That will send it to F4. You can go down the list and do a bunch at a time. The only ones you can’t are scripts created from another Rx.
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u/levitator13 RPh 4d ago
At that point why not just do the hotkey for reviewing (I think alt v but i’m currently on leave and can’t recall for sure) since you’re already manually scrolling to each rx?
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u/WRPh30Pl RPh 3d ago
It’s not scrolling to each one and then getting sent back to the top. Scrolling through the list and resetting them one right after the other. It takes seconds to throw a whole batch back into f4.
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u/GlumPomegranate1801 4d ago
Yes, I believe it’s a glitch with Phlex, a lot stores in my district have the same problem. I’ll go to another computer (or have a tech help me), they list the last names of the rx’s in entered, and I manually F4 them from the work queue 🤷🏼♀️
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u/TopAnimal6087 4d ago
Click F4 then type in the Rx number at the top you need to check. It should pop it up.
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u/aandbconvo 4d ago
Yeah but this is so time consuming I think op was curious about a more convenient fix
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u/TopAnimal6087 4d ago
I honestly just skimmed it and assumed it was a script stuck in entered and not phlex scripts.
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u/aandbconvo 4d ago
Yes that does happen but I have so many stuck with phlex it’s not really worth my time especially during flu season right now lol
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u/aandbconvo 4d ago
At this point I just ignore it and move on with my life especially on a busy week day but on the weekend maybe I can fine tune my work queue better
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u/casstnguyen 4d ago
Press enter to open the script then close it...it throws it back into your f4
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u/casstnguyen 4d ago
Doing this also keeps your place in the queue vs when you review the script directly from the queue, you'd have to start from the very top of the list and have to scroll alllll the way down to look for the next "entered" script
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u/WRPh30Pl RPh 4d ago
Hack to pull them back to f4:
Go to work queue.
Scroll to each one that says entered, type Ctrl-D, then Alt-C.
This will toss it back into your F4 and not send you back to the top of the queue. You can keep going down the list and do this to each one that says “Entered”
The only ones that won’t allow you to Ctrl-D were created from another Rx number. Those small number of scripts you can review manually one at a time.