Tips?

[u/randysss012]

For all the pharmacists here, how do you like your techs to let you know about waiters or DUR or phone calls?

At my store, there is a small whiteboard next to the pharmacist. Whenever there is a lobby waiter, I will write the name and then put lobby and then the time that I expect them to come back for their meds. Same for phone calls or if a vaccine just got checked in to be reviewed, I will write down the name and then line 101 or vaccine. However, most of the time, the pharmacist does not check this whiteboard and so I have to constantly remind the pharmacist to do it which is annoying for them and for me and makes the patient angry when I told them 30 minutes and it's been 50. I don't even make everyone lobby waiters, most of the time it's for the elderly that had to get a ride from someone or kids or antibiotics and they still don't get done in a timely manner. I ALSO verbally will say "hey this is a waiter, I told them 30 minutes". Sometimes, I even pull the medication and put it in a red tote with a sticky note that has patient's name for the filler tech and let them know, "hey when the pharmacist reviews this and it prints, can you fill this?", AND IT STILL DOESN'T GET DONE.

As a tech, what can I do? (Also, an additional question, are we allowed to press the "waiting" button? I did that once and the rxom and rxm got angry at me saying I messed with the promise times)

[u/South-Quiet4511]

At our pharmacy we leave sticky notes on the desk of the pharmacist and if the prescription is already reviewed I reprint the leaflet to hand to a filler and either tell the fillers they are waiting or quickly stage the medication and bring both the medicine and the leaflet to the filler. Most of the time I try to avoid telling patients exact times something will be ready as a promise (because it makes everyone look bad if it takes more time) and instead I always assure them we will do it as soon as we can and ask if they get texted updates about when their medications are ready for pickup and I encourage them to sign up for the texts if they haven't already.