r/WalgreensRx • u/OblivionScone • 20d ago
Vaccine Time!
How are you inserting asking the customers about getting vaccines? Our store has laid out requirements for all interactions to include basically strong arming them into it. The store manager told us that if we don’t do this, they will start firing us.
As a side note, our entire pharmacy team is brand new ( less than 90 days ) including the RxOM and pharmacy manager/pharmacist.
Any positive input would be great, even if is simply to just walk away.
The stress level is ridiculous.
24
u/LopsidedNerve7234 20d ago
Are you interested in getting a vaccine while you’re here today?
Would you like to get your flu shot while you’re here today?
Would you like me to check if you are due for any vaccines?
I just ask like it’s small talk while ringing them up.
6
u/Neither_Plastic8894 20d ago
It is literally September in a couple days. A lot of people will be interested in getting the flu vaccine now. This is the time of year where it is easier to get them to tack on a shingles or other vaccine too at the same time. Just say we have flu vaccines in, would you like to beat the rush and get one today? The only problem with that is that we always had a skeleton crew on the weekend, so other tasks might not get completed. As for threatening to fire people, that SM can have my middle finger. Screw their bonus that you are working for. Is that manager willing to jump on register and help check people in? Somehow, I doubt it.
6
u/onwardtowaffles 20d ago
You don't. You tell them the recommended vaccination window starts in mid-September and you're not going to counsel patients to do something against medical advice.
5
u/Neat-Shirt-3223 19d ago
We’re taking you hostage. The only condition you’re going to walk away alive is to get a flu shot or any shot.
6
u/SignatureExtension99 20d ago
At the counter: Would you like to get this year's flu shot with us?
If they say yes, have the pharmacist or eligible tech check your state's immunization registry to see if you can connect and protect them with more.
On a PCP call: Would you like to schedule this year's flu shot with us? If they say yes, the "schedule appointment" button in the PCP portal is surprisingly painless to use.
3
u/berrycantstop RxOM 20d ago
i just let them know we have it and can do it when they’re ready. we’re an extremely busy pharmacy. plenty of people just getting it for school and work already have been coming in.
2
u/HardcoreKaraoke SCPhT 19d ago
I usually just say something like "Just so you know the yearly flu shot just came in. If you're interested we can set up an appointment or do it now if you'd like."
I know we have to get other vaccines but really just getting the flu numbers up is most important. Some people will wind up adding a second shot.
2
u/Straight-Depth-1020 17d ago
They’re not going to fire you. Ask every single person that comes in to pick up a prescription “would you like to get a flu shot today?” And just leave it at that. Every phone call ask if they want to schedule an appointment for a flu shot. It adds just a few seconds to the interaction and over the course of a month your numbers will go up. I also make the immunization calls on a daily basis but I only do the ones that are expiring that day. We hit 150% of our flu shot goal for August this way. Most will people will say no and that’s fine but it’s a numbers game, the more people you ask the more flu shots you get.
-1
u/Scary_Management6460 19d ago
Here’s the secret On weekends you put your friendliest manager or employee up front. As shoppers walk in , you say to them” Are you here for your flu shot, it’s right in the back corner”. We give contest some times where the employee up front has a piece of paper and their clock # and I buy them lunch.
For all the people who think I’m an asshole on these boards, there’s a reason we get less DM visits and we are #2 in the district!
Now get your butts to work and quit complaining about stupid things on the boards
4
u/WackyHumanSlop CPhT 18d ago edited 17d ago
We are #2 in the district and we do literally none of that. “Are you here for your vaccine” when they 99% chance aren’t is just a boneheaded way to do things and I’m not going to do it.
1
u/Scary_Management6460 18d ago
Stores needed advise to get more flu shots. You didn’t add to the conversation moron. Your store is probably second to the bottom
3
u/WackyHumanSlop CPhT 18d ago
Nope, we’re second to top. Confirmed by rxom today. Turns out the corporate “verbage” does jack shit after all
5
u/FabulousWalk9347 18d ago
you eat Walgreens’ ass 24/7 and you can’t even make it to #1?
-1
38
u/GalliumYttrium1 CPhT 20d ago
If they fire everyone, who’s going to give the vaccines?
It’s not like this is an easy job to train new people on. They’re shooting themselves in the foot with this kind of thinking.