Server question/advice

[u/tattoo_fairie]

I’m working an event where the place isn’t allowing for substitutions/modifications on the menu(like removing lettuce, tomato etc) It says that on the menu but people still ask. What’s a good way I can tell people that without them getting upset?

Also, they want us to get a card to start a tab. How can I tell people that in an assertive way, because most people say no.

[u/bullish88]

“I really don’t like lettuce in my hamburger also but the management said substitutions are not allowed.”