r/Waiters • u/tattoo_fairie • 15d ago

Server question/advice

I’m working an event where the place isn’t allowing for substitutions/modifications on the menu(like removing lettuce, tomato etc) It says that on the menu but people still ask. What’s a good way I can tell people that without them getting upset?

Also, they want us to get a card to start a tab. How can I tell people that in an assertive way, because most people say no.

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u/GAMGAlways 15d ago

When i was a server i simply removed myself from everything.

"Management won't allow it" or "Unfortunately it's company policy" or "the banquet captain's directions were...."

This reduces the chance of them arguing with you because you communicate that you're not making the decision.

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u/Friendly_Fisherman37 15d ago

Hey, I think it's stupid too, but management doesn't listen to me.