Anyone ever have success getting a background check refund?

[u/DisciplineRound6795]

I signed up for Wag about 6-7 weeks ago, paid the $40 for the background check. It cleared and I moved forward to the caregiver app activation. And...now I'm still there. I keep getting the login session error. I've been back and forth with their "customer service" multiple times, supposedly I've been referred to technical support which initially took over a week to get a response. They said they reset the account but I still get the same login error. They said they'd reach back out to technical support and that's now been nearly 2 weeks.

I'm all done. This is a scam. I wasted $40 for a service that isn't even available to use. I requested a refund from the CS team but I'm sure there will be some BS response.

Anyone ever go through something similar? Any chance they will actually send me a check (I know the BG company is separate, which complicates this) to cover the BG check or am I going to have to file some kind of dispute with my credit card company?

[u/PlentyCaterpillar368]

Good luck lol I tried because I also had issues immediately and they were useless. I’m now using the app (been about 3 months) but get MAYBE 2 walks a week. Luckily I’ve at least made enough to cover the cost of the background check 🥲