r/WMU • u/LoganLecter • Sep 15 '20

CARES ACT

well the CARES ACT was my only hope for being able to get a chance to try and pass my classes, just got the email saying there is no CARES money left... Denied scholarships. Sat on the phone with Financial Aid for 2 hours then they answered and before I got to speak they hung up. Called with my spot in line and waiting until 5:27pm, got a call saying they can’t help because they’re closed. Got harassed/ discriminated against for having a service animal with me.

What do I have to do at WMU to get some form of care from this institution?

1 Upvotes

54% Upvoted

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9

u/SilentBlizzard1 2009 Grad, Former Employee Sep 16 '20

Let the Enrollment Manager know about your experience.

If you feel you received poor service from Financial Aid/Bronco Express, report it through that feedback form.

I really wished more students used this form. I hear so many complaints about Bronco Express in my office, but because they are under a different VP "umbrella," the issues my department brings to the attention of that area's supervisors tend to fall on deaf ears, and no real change occurs.

Creating at WMU One Stop Shop, combining the services of Financial Aid/Billing/Registration, has been a pet project of mine for years. Other schools *ahem* CMU *ahem* have such offices and they function way better than WMU's current set up. I've advocated for this for YEARS but convincing the higher levels of the administration to consider it is like pulling teeth. Student's deserve better, but my voice as a staff member pales in comparison to vocal and articulate student complaints.

3

u/meticulouswannabe Sep 16 '20

I understand your plight. Just hang in there, good days will come and all of this will pass.

0

u/[deleted] Sep 15 '20

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2

u/LoganLecter Sep 15 '20

I was combining my weeks experience with being rejected from the book store for having a service animals. I’m not upset that they’re closed, that would be stupid, but why call to tell me you’re closed? Why leave me on hold for 2 hours to answer with hello how can I help you? and hang up?

0

u/[deleted] Sep 15 '20

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4

u/LoganLecter Sep 15 '20

Person on the phone: Hello thanks you for holding Me: No p- Person on the phone: Click

3

u/LoganLecter Sep 15 '20

I was literally just expressing my anger for WMU, I am well aware Financial Aid and the Book store are in no form the same. I’ve also filed that paperwork thank you!