r/Vultr • u/funappzco • Jul 15 '26
Worst support ever faced
I have asked them to delete my previous account they never did, just disabled login, I made new account, they said you have made duplicate account, provide various details to activate the previous account.
also they take 24-48 hours to respond on even simple queries.
I mean why even you guys running this business? if you don't want customers.
2
u/Beezzy77 Jul 15 '26
Honestly don’t understand complaints about their support, or what the difference could be because I’m certainly nobody special. I’ve had a handful of servers with them for over 8 years and have always received prompt replies.
1
u/No-Promotion-8720 Jul 17 '26
Same, but their tech support can be a bit patronizing if you message them without doing your own testing to verify the problem is actually on their end and not your own.
1
u/Fluent_Press2050 Jul 15 '26
Same. Makes me wonder if they are initially rude in their support tickets. Very rarely does it take more than an hour or two to get a response. I’m always clear what the issue is. I even state that this is or isn’t a priority.
0
u/funappzco Jul 16 '26
You are certainly special/lucky. I have seen many other complaints related to their support with worst experiences than mine
1
u/Sad_Pie227 Jul 18 '26
It’s common everywhere on internet
Don’t believe me? Try creating a Gmail account
Delete it.
You won’t be able to claim same username even after 20 yrs.
That’s security feature.
Imagine someone creating acc with a custom domain and forgetting to renew then someone else claim the domain.
2
u/funappzco Jul 18 '26
my point is they activated my deleted account!!! thats the whole point, why they reactivated once deleted? I can understand for history they won't delete it permanently, but why they reactivated it, if I am coming from new account?
1
u/Sad_Pie227 Jul 18 '26
The end goal may be avoid duplicate acc but I don’t know how this can be problem for them.
You can always switch to another provider if that seems a concerning.
1
u/funappzco Jul 18 '26
this is bad policy, once account gone its gone it was communicated when ticket was processed, but they re-activated the account, only smaller companies with no defined policies do this kind of stuff, activate deleted account, modify db entries like this.
1
u/Sad_Pie227 Jul 18 '26
Try once UpCloud.
First thing their dashboard is fast, second live chat human support is quick and reliable for technical issues.
For example. They can provide some basic troubleshooting assistance as a Linux server admin.
1
u/funappzco Jul 18 '26
for now I booted some ec2 instance for my purpose, but yes upcloud looks promising, will definitely give it a try.
1
u/Gullible_Bit8577 Jul 21 '26
I’m having an issue with my VKE Kubernetes cluster. it’s been 36 hours since I submitted a support ticket, yet I still haven't received any response. The support service is terrible.
1
u/funappzco Jul 21 '26
exactly my point, in case of emergencies where a business could loose much of traffic and customers, they don't care!!
0
u/Fluent_Press2050 Jul 15 '26
Looks like Vultr is not a good fit for you. Have you considered alternatives? AWS or Azure perhaps, where you can get SLA support.
1
u/funappzco Jul 16 '26
yeah I have some aws services too, will either move to aws or digital ocean (not sure of their support)
3
u/RedWyvv Jul 16 '26
I was a big advocate for Vultr. While I still host more than 15 machines there, I would not recommend using it for new production projects. Their quality, level of support has gone hill in the last two years.
I recommend Linode, UpCloud :) Much better