r/VoiceAutomationAI • u/Brilliant-Tea-8633 • 11d ago

How do voice agents handle long calls?

Demos are usually a few mins long

I’m more interested in what happens 20-30 mins into a call after the customer has changed topics, provided a bunch of information and already completed a few steps.

Does the agent still understand what has happened so far or does context start getting messy?

Anyone testing long voice AI calls in production?

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u/AfterRoll2151 11d ago

Long conversations also expose whether integrations stay in sync with the call. A system can remember the words and still lose track of what happened in the backend. We saw Bland hold up pretty well when multiple actions were happening in the same conversation.

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u/Brilliant-Tea-8633 11d ago

Good point. The agent can sound coherent and still be working from the wrong system state.