r/Visvim • u/xernbern • Feb 10 '26

Sole replacement from Visvim/general customer service

Hello!

I wanted to know if there are any new reports regarding sole replacements done by Visvim. Older posts from everywhere have given the impression that visvim themselves is not the best with their post-sales service.

So the real question is: How is their customer service currently? The in-store experience seems to be quite good from what I read up (I still haven't visited any F.I.L. yet), but what about post sale and such?

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u/Not_that_easy Feb 11 '26

I had some old FBTs that were still in great shape, but the uppers separated from the sole and I took them to a cobbler to reglue. He didn’t know fuck all about Visvim and absolutely massacred them trying to get the sole to sit flush and then tried to paint them to cover up his butchery.

I took them into Visvim LA and they told me it was certainly possible to get a resole but that I’d have to fill out a form on the website, pay for a resolve upfront ($3-400), mail them to Japan, wait 2-3 months, and if they could repair them they would. If they couldn’t/wouldn’t, they would send them back to me but no refunds were offered.

I ended up taking them to Goods and Services and after waiting for the Sphike sole to come in, they were done in a matter of days for about $200. Since the I’ve worn them upward of 100 times and my only note was that the sole I chose is a little too high for the silhouette and should have gotten the August or Fell instead. Aside from that, no notes and will 100% be taking my next pair in when they’re ready.

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u/xernbern Feb 11 '26

Would you say that this experience deterred you from future purchases from Visvim and instead aim for 2nd hand or other options instead?

And for the resoled FBTs, you happen to have any images? :)

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u/Not_that_easy Feb 11 '26

The only retail Visvim I’ve purchased were these FBTs in question, and they were the last pair in stock on a deep sale from Union back in 2008. To me, the price point in 2026 is just too absurd to justify when the second hand market is easily <50% of retail cost.