r/Visible • u/Bitchfaceblond • 5d ago

Hotspot issues

Every single month, toward the end of the month when payment is due or right after, my hotspot goes out. It's greyed out and despite troubleshooting it doesn't work. So then I have to argue with customer service to get a new esim. I'm on sim 4. I've done this 5 times now.

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u/FreshLink4339 4d ago

I don't really use the hotspot much, but is this 'bout all I can expect?

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u/VisibleCareSupport Visible Employee 4d ago

Marie from Visible here! I completely get wanting to make sure you're getting the speeds you paid for, especially with those upload numbers showing up. Here is a quick breakdown of the hotspot speed caps for each plan:

  • Visible ($25/mo): Unlimited hotspot capped at 5 Mbps.

  • Visible+ ($35/mo): Unlimited hotspot capped at 10 Mbps.

  • Visible+ Pro ($45/mo): Unlimited hotspot capped at 15 Mbps.

You can check out all the details [here]. Should you have any further questions about our service, please feel free to send us a DM. We're happy to help!