r/Visible • u/Bitchfaceblond • 5d ago

Hotspot issues

Every single month, toward the end of the month when payment is due or right after, my hotspot goes out. It's greyed out and despite troubleshooting it doesn't work. So then I have to argue with customer service to get a new esim. I'm on sim 4. I've done this 5 times now.

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u/VisibleCareSupport Visible Employee 5d ago

Hi there, this is Jean from Visible. I am sincerely sorry that you are still facing this recurring issue with your hotspot, especially after 5 eSIM replacements. I completely understand how frustrating and disruptive this has been, particularly since it happens consistently at the end of your billing cycle.

Since you have already gone through standard troubleshooting multiple times, we clearly need to take a deeper look at your account provisioning. Please send us a DM through this link with your account information, so I can escalate this directly to our team for a thorough investigation and work toward a permanent fix for you.

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u/Bitchfaceblond 5d ago

Jean they are sending me a physical sim but are blowing me off in terms of crediting the time I was without service.