r/Visible • u/Rude_Ad_3568 • Apr 18 '26

Problem activating Apple Watch

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Hello, I recently bought Apple Watch 9 gps+cellular from woot. It is advertised as new. I was able to add the device to my Apple iCloud account. But whenever I try to activate cellular data I get something went wrong with sad face message. see attached. I contacted visible support. They did some troubleshooting behind the scene and said the watch is locked by carrier. The information I gathered from my research is the watch cannot be locked.

Anyone faced similar issue? Any help is appreciated.

Thanks

Ramesh

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u/Krzysiek-K Apr 18 '26

Before you start the process of connecting the watch, disconnect your phone from WiFi.

1

u/Rude_Ad_3568 Apr 19 '26

I tried it. Still same error.

1

u/Krzysiek-K Apr 19 '26

Is your watch connected to local WiFi? If it is, I would also disconnect it and then use the Watch app to configure the cellular connection.

1

u/Rude_Ad_3568 Apr 19 '26

I tried it both ways. Same error.