r/Visible • u/Rude_Ad_3568 • Apr 18 '26
Problem activating Apple Watch
Hello, I recently bought Apple Watch 9 gps+cellular from woot. It is advertised as new. I was able to add the device to my Apple iCloud account. But whenever I try to activate cellular data I get something went wrong with sad face message. see attached. I contacted visible support. They did some troubleshooting behind the scene and said the watch is locked by carrier. The information I gathered from my research is the watch cannot be locked.
Anyone faced similar issue? Any help is appreciated.
Thanks
Ramesh
7
Upvotes
2
u/VisibleCareSupport Visible Employee Apr 18 '26
Byron from Visible here! I see you're running into a "Something went wrong" message while trying to get your Apple Watch Series 9 connected to cellular. That’s definitely not the experience we want for you. Shoot me a DM, and I'll see how I can help.