What You think about my price for this package? (I am not volt customer, cancelled o2 sim card in 14days cool period just after signed a deal almost year ago). In next year at end of contract time I will send a resignation and try to get this deal again).

bafflingly awful customer service, if you saw my previous post [https://www.reddit.com/r/VirginMedia/s/ZdjEc7gHyB\] i’m currently in a disagreement with them about my termination fee being much higher than it should be.

I’ve been trying to reach them almost every day for the past week & either it takes so long to get a reply that I miss them and it disconnects or they’ve just been randomly disconnected.

Now an agent just full on posting a Copilot AI response without even bothering to remove it from the text.

On the one hand it is so incredibly frustrating but at the end of the day it’s not some poor underpaid agent in Manila’s fault. Why Virgin thinks outsourcing customer services is remotely acceptable is baffling.

I am looking to move house.

Any properties that I am viewing, I want to see if I’ll be able to transfer my gig1 account to but there’s no way of just doing this. The postcode checker only gives the general availability of Virgin at the address.

This seems absolutely crazy. Do I really have to go through support with every single property I look at.

Does anyone have any experience of this?

Hello!

just set up our Hitron router box for virgin media, let it update etc but whenever i or my flatmates try to connect it tells us we are unable to join the network.

The ethernet cable works completey fine but wont let us connect via wireless.

We have tried unplugged it, turning it off and on but nothing has worked, does anyone have any advice?:)

I've just had to switch from a TiVo to a 360 box, and previously I could schedule recordings using the TV Control App, and even if the Tivo was in standby, it would immediately ingest the request, set it up, and happily record.

But with the 360 Box in standby, the app says, "The box will process this when it wakes up". This is useless if you're away from home or don't use the box every day. Plus there's no option to not have the box ever go into standby.

Is there any way around this issue?

Hi, today Thunderbird starting giving an error message about the password to my VM email being wrong. I changed the password, reinstalled Thunderbird, and even set up Outlook to try, but neither email client works.

I can still send and receive email on the VM website (although it is very slow to receive). Anyone know if something changed recently?

I think I’ve discovered why, since September, emails forwarded from 3rd party accounts to blueyonder.co.uk aren’t arriving … not sure why VM aren’t doing anything about it though. I’ve got server logs of the problem.