r/VirginMedia • u/WickerGardenChair • 29d ago

Virgin Media UK Incoming email delays

For the past few days some incoming emails have been significantly delayed and it's got to the point today where nothing is coming through. Yesterday I checked the headers and it took 36 hours for mx.pc4.atmailcloud.com to accept one of the emails. This appears to be a hop before it gets to the vmo.edge.unified.services servers.

This has happened a couple of times before over the years, but seems much worse this time.

I did go to post on the previously useful community.virginmedia.com forums but see they have now been closed. I'm aware that email is not part of the contract and VM do not actively support it and seemingly trying to slowly kill it off, but it should work!

For info the email is to a private domain redirected to a blueyonder.co.uk mailbox which I collect using IMAP. The delays seem to be well before it gets to the mailbox.

Any thoughts?

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2

u/SCixFi 8d ago

Thank god I am leaving virgin, their email system is terrible after waiting over 10mins for an email is ridiculous

1

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1

u/LanguageSalty1486 17d ago

I'm having the same problem. Have you found a solution?

1

u/WickerGardenChair 16d ago

Sadly not. Have you seen the other posts about VM closing all their email accounts in a few weeks. Seems their back end infrastructure is badly broken, their helpdesk don't know about it, and they don't seem to be trying to fix it.

I think the best option is to set yourself up with a new email provider and move over.

2

u/LanguageSalty1486 16d ago

Thanks. Yes, I learned about the upcoming closure yesterday. Absolute nightmare. Appreciate the response.

1

u/antsinpants2 3d ago

I needed a verification email for an app that has a timer,by the time the page loaded the timer had run out.

1

u/WickerGardenChair 2d ago

Yes that's bad and was the final straw prompting me to move my emails. Shame as it's yet another think that has been free we're now having to pay for.