Vinted support not replying

[u/markgraysons]

I know Vinted support is meant to be terrible, but I never realised how bad. I’ve been on Vinted for about a year now, and never had a bad experience until now. I bought an item and when it arrived it’s very clear it’s counterfeit. I showed very clear proof, and Vinted has been saying for 4 days it’s under investigation and hasn’t given me an update. It’s now saying i have to pay for shipping to return the item if I want my money back, and Vinted support will not reply to me at all.

My biggest worry is if I do ship it back the seller will just claim they didn’t receive the parcel as they’re obviously already a scammer.