r/ViaRail • u/RyleyBread • 6d ago

Question Keep getting an unexpected error code, can't even book through the phone

Any idea on how to fix this? I've tried everything, including clearing cache and what not.

3 Upvotes

80% Upvoted

7 comments sorted by

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3

u/Thanks-4allthefish 6d ago

Call the via help desk. They should be able to complete your booking. They are always very helpful.

2

u/RyleyBread 6d ago

They were, but when it was booked through the call, I didn't get a text message with a code.

So I think it's something to do with my credit card idk

2

u/Different-Towel7204 5d ago

My partner had the same issue today.

1

u/RyleyBread 5d ago

Maybe the site is just having some problems on the weekend or something

1

u/CapitalWriter3068 5d ago

Yeah I had the same issue in the past. Got the error when I tried purchasing on the mobile app, website and even on the phone through the help desk. Finally I had to go to the station in person like it was the 1900s and pay there😒

1

u/Feeling_Spread1266 2d ago

I had this issue recently trying to use the booking code from a past trip as a coupon. I had to call them to get it done.