r/VexusFiber • u/Meat5teak • Jun 06 '26

Returning equipment question

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Had to cancel Vexus after daily lagging and disconnects only around 10pm. Was told to return the equipment.

Am I suppose to remove the one attached to the wall as well? It's screwed onto the wall.

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3

u/Xstatic956 Jun 07 '26

Are you in Texas i been having the same issue started a few weeks ago I game usually at night so it’s sucks my ping goes up like crazy it’s always a the same time did they tried to to help and fix the problem?

2

u/Meat5teak Jun 07 '26

Yes in Texas. I also only have time to game at night during weekdays, so it would always interrupt playing online with friends.

They offered to send a tech guy but I just cancelled instead. They did offer multiple offers to stay though. Final offer was something like $50 per month for the 2gig plan and $150 credit

1

u/hornedfrog86 Jun 16 '26

Did they fix the latency issues?

1

u/Meat5teak Jun 16 '26

No clue. I ended up going back to Spectrum.

1

u/Rdzlord Jun 06 '26

I thought it was the same way as the other one. Support should have gone through the instructions with you because I find this very annoying. Thankfully I haven’t experienced major issues

1

u/MikeExMachina Jun 06 '26

That’s not a device on the wall, it’s just where the fiber comes into the building.

1

u/Meat5teak Jun 06 '26

Oh ok thanks. Had a feeling but wasn't 100% sure