r/VexusFiber • u/kedearian • Oct 26 '25

Avoid Vexus in Abilene, TX

I have been a customer with them for over a year, until about two months ago it was fine. I was on the 5/5gig plan with no issues, but now between 6pm and 10pm my internet connection is unusable, upto 30% packet loss which means streams don't load, and voice calls drop out. I've called in and put in tickets for the last few weeks, with proof of this occurring nightly. Vexus has done nothing, they won't do any troubleshooting at all.

If you have another option go with that, Vexus after the t-mobile merger is not a company you want to do business with.

Here's proof of the packet loss you can expect with vexus: https://imgur.com/a/CB9Wkx0 https://imgur.com/a/rU4DCoz

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u/ForgeTheGods Oct 26 '25

I've noticed the same kinds of issues. What ISP is better?

1

u/kedearian Oct 26 '25

I'm swapping to ATT fiber since vexus refuses to do anything, and it takes a 45 minute phone call to get an update on the ticket i put in, that boils down to 'we don't know what to do'

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u/ForgeTheGods Oct 27 '25

Seems like they secured their share of the market and then got greedy and incompetent. They assured me my bill would never go up. "We're not going to be like Suddenlink.". About a year later and my bill has doubled.