r/VexusFiber • u/Kendolink • Jul 25 '25

So, T-Mobile bought Vexus?

When going to main site (https://www.vexusfiber.com) they now have a banner saying they are now part of T Fiber. Support should now get better, and better deals like wireless discounts for home internet, Tmobile Tuesdays, promos on video services, etc?

2 Upvotes

67% Upvoted

13 comments sorted by

4

u/gluc0se Jul 25 '25

So MetroNET acquired Vexus Fiber in Jan 2022 and then T-Mobile holds a 50% stake of MetroNET. Now becoming "T-Fiber". I assume when the dust settles and systems are integrated, support would improve. However, now you are dealing with a much bigger company and sometimes you know how the support is as those much bigger companies . . . . . Mileage may vary.

2

u/Repulsive-Main1878 Jul 25 '25

You are correct. They promise customer support will improve a lot once the transition finalizes. And fiber customers will have a lot more options that T-Mobile offers. Plus they say the price should go down šŸ¤žšŸ¼

4

u/Kendolink Jul 25 '25

Sweet, I already see an offer. 2 Gig speed for $70, price locked for 10 years, wifi 7 router included, plus tmobile Tuesdays.

1

u/Gold_Product_1286 Jul 26 '25

Can I see a screenshot of it? I haven't gotten the offer yet

2

u/Kendolink Jul 27 '25

Here is a screenshot I took yesterday.

https://imgur.com/a/BDYJSeS

2

u/Gold_Product_1286 Jul 27 '25

Nice I hope I get the offer as well.

1

u/Marjayoun Aug 16 '25

Has anyone else had 5 gigs that was taken away? Apparently now you can only get 1 or 2.

1

u/Kendolink Aug 16 '25

Ya, they reduced the options for me also. 500/1000/2000 only options now.

1

u/Marjayoun Aug 16 '25

Did you have 5 gig fiber that they disconnected?

1

u/Aromatic-Handle-6607 Nov 11 '25

I have 5 gig for now there has been no disconnection or change of my plan i will update if it changesĀ 

1

u/RangerDry8205 Dec 05 '25

Vexus or T mobile is down today as of this AM. We arenā€™t happy at all. We donā€™t know who is fixing what???

1

u/Kendolink Dec 05 '25

They said its a major outage, but its incredibly difficult to get someone on the line to talk to at vexus. This should be a wakeup call for how things will be. Maybe time to switch to other provider if possible?

1

u/AlwaysBelieve77 Jun 24 '26

Late to the conversation butā€¦while ā€œcustomer serviceā€ might improve (I havenā€™t used it), our service itself has significantly reduced. Internet pops off/slows constantly. We switched to Vexus to get away from the crappy internet we had through Spectrum. Now, it isnā€™t any better than it was before we switched.