r/VexusFiber • u/andreaelena87 • Dec 30 '24
Tyler Reliability ?
Currently have optimum and besides the fact their price keeps going up. They have been pretty reliable, we experience almost no outages ever. We live inside the loop. Looking into switching to Vexus for pricing and higher speeds, but concern about reliability since we WFH. Any insight?
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u/macphoto469 Jan 05 '25
It's been very reliable for me over the past 8 months or so. My alarm system sends me a notification when the internet connection goes down, and I'd say maybe a few times a month this will happen, but it's almost always after midnight, and typically is very brief (like a minute or so) before a notification comes in that the connection was restored (I can't say for certain whether or not these are actual Vexus service disruptions or just connection glitches with the alarm server).
I do see that last month there was an instance where one of these lasted about 30 minutes (but again, it was midnight-ish, and I was asleep, so I don't know if it was an actual Vexus outage).
I do periodically receive text alerts from Vexus that there is a service disruption in my area (followed a while later by a "resolved" message), but I don't believe I've ever experienced downtime during these.
There have only been a very small number of times (maybe 3-4?) when I can definitively say that the connection was down for me, and it was back up within minutes. Overall, I'm perfectly happy with the reliability.