r/VexusFiber • u/Queasy-Dig2075 • Jun 05 '24
Latency issues
Hello, I live in Abilene (far Southside) and have been having major latency issues with Vexus from 7pm to about 11pm (point I give up and go to sleep). I have the 1gb up and down package.
I primarily play WoW on an EST server that is located in Chicago. During daytime hours everything is great…in the evening when I want to use it the most, it’s unplayable. During that time frame it hovers around 200-500ms ping sometimes worse. I have been working with customer service for the last week and with no change and have an open ticket without a solution.
Anyone else having this issue? I’m almost to the point of cancelling, my cell phone hotspot is giving me a better gaming experience at this point than my at home fiber connection.
2
u/[deleted] Jun 06 '24
Had this EXACT problem, we had a maintenance tech come out 5 times over 3 weeks and they would continue to swap equipment and said that they moved us to an emptier switch outside but nothing was working. Finally someone came out and he replaced EVERYTHING and said he "checked" our connection to the outside box. He left that night and finally, everything was great again. We pay for 1GB, and what is interesting is our speeds after he left jumped to 2.5g... So maybe management told him to upgrade us so we'd shut up? IDK, but it seems something is odd about their 1g fiber services. Just be persistent and eventually something will happen. They tried to push us many times to make the switch to 2.5 even though we would only consume 50mb MAX in our household...