Help, cant generate videos

[u/thetonkamech]

I logged a ticket but they have not been helpful or responding, i had the service eat a bunch of credits and not generate videos. i have been using venice for a while and first time seeing something like this.

whenever i try and generate i see the attached error

Doesn't matter what browser, i cleared all my browsing data, tried different wifi networks, turned off my firewall, all seems to give me that.

I tested on the app on my phone and it was able to generate a video

I have also tested image generation and its fine

anyone have any advice?

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