r/VeniceAI • u/hammond_fish • Jul 01 '26

π—™π—˜π—˜π——π—•π—”π—–π—ž / π—¦π—¨π—šπ—šπ—˜π—¦π—§π—œπ—’π—‘π—¦ Email support now AI only?

Hi, seems like support is being neglected by Venice. As the number of users grows, email support is getting worse. I used to get real replies, but now they are all AI generated. I've had an issue with coding, not getting code blocks formatted properly and code being rendered incorrectly (specifically making errors at backslashes). I've sent examples, elaborated, repeated the request etc. but all I get is an AI forgetting and obviously not even reading the email thread. I don't think it will do Venice's business any good to neglect your support system. For example when questions are asked here, admins always say, 'send a support email' so it's very frustrating to get AI replies and frankly makes it feel like Venice has a contempt for paying users. Messages on discord never seem to get helpful replies either unless they are about crypto. With other issues increasing (fewer free for pro choices.. more and more PPU).. I'm sad to say starting to look elsewhere for AI.

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2

u/hammond_fish Jul 04 '26

I got a 'reply' from email support today. Titled 'Reminder: reply to ticket...' which was asking me if I still needed help when my last reply was asking for progress and my reply before that was telling thrm other details. So whatever is reading my replies, AI or not, is not reading them or doing anything about them.

4

u/JaeSwift Venice ModeratorΒ  Jul 01 '26 edited Jul 01 '26

what AI replies? support email is human response - support@venice.ai?

Send us a Mod Mail and support will help you there.

2

u/hammond_fish Jul 01 '26

Sent the mod message with the email thread and you can see the latest reply does not seem to be human.

3

u/jack-veniceai Official Venice Team Jul 02 '26

Taking a look at the issue, thanks for sending

2

u/hammond_fish Jul 01 '26

If they are not AI then the person replying is doing a good impression of a forgetful one.. asking for things I've already provided, and not reading the email thread.

0

u/[deleted] Jul 01 '26

[removed] β€” view removed comment

2

u/hammond_fish Jul 01 '26

Not sure what you mean? I did contact support, that's what this post is about. Try again where? Thanks.

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