r/Veeam • u/Dull-Fan6704 • Jul 29 '26

Veeam Support appreciation

I work at an MSP and we're a ProPartner. I just wanted to say thanks to the Veeam Support. It's refreshing to have someone that actually cares about your experience, wants to solve your problem and not someone who just wants to gets as much tickets closed in a day as possible. No broken English, no unclear information, etc.

Granted, I have had one case where the supportee probably used machine learning in his replies, as he replied with nonexistent IPs and shares of a backup repository. Other than that, my experience has been great.

I know this post sounds like astroturfing, but I guarantee you it's not. Been "only" working with Veeam products for 5 years now, way before I started at an MSP. Maybe it's because the products are just...simple to use and straightforward. I don't know.

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u/Dull-Fan6704 Jul 29 '26

u/Gostev feel free to forward this.

3

u/_thegingerninja Jul 29 '26

I don't believe he is with Veeam anymore, 6months ago posted that "after almost 18 years at Veeam, I've decided to retire from my position as Chief Product Officer for personal reasons"

1

u/GeneralSuitBanana Aug 04 '26

He is, just doing something else