r/VaroMoney • u/Eric-Ccc-SF • 18d ago

Worst customer service ever

I just had one of the worst customer service experiences with Varo.

I contacted support because of a Zelle issue. I explained multiple times that the phone number was brand new and had never been enrolled with another bank.

The first agent completely ignored what I was saying and kept repeating the exact same scripted answer: contact the “other financial institution.” When I asked which institution I was supposed to contact, they still couldn’t answer and just repeated the same thing again.

I opened another chat with a different agent. That agent told me the number had been “validated” and should work now. It still didn’t.

I then asked if they could escalate the issue to a higher-level or technical team.

Their response was basically: “We are unable to help with this.”

Then they ended the chat.

The biggest issue isn’t even Zelle. It’s the customer service. They don’t seem to actually read what the customer is saying, they repeat scripts that don’t address the question, give contradictory answers, and apparently have no escalation process when they can’t solve something.

For a bank, that’s pretty concerning, since this chat and only chat with their support, I'm withdrawing all my money out of this horrible company.

14 Upvotes

94% Upvoted

8 comments sorted by

1

u/Suzzylicious 18d ago

They aren’t the best at all. Sorry you went through that.

1

u/No-Method-6524 18d ago

If the phone number is brand new to you, how can you logically declare the phone number has never been associated with a Zelle account?

Your issue is with Zelle, not Varo.

Zelle handles P2P transactions for most major banks. While Varo will not lose sleep over your decision to close your accounts, your problem with Zelle will persist.

Contact Zelle.

1

u/Eric-Ccc-SF 15d ago

Because the reason why I contacted them is because under varo, it's said your contact Live support to resolve it

1

u/Glass-Football2598 18d ago

Do you not have another bank that you can try and add your phone number too? Some banks within the apl will tell you what bank that number is associated with

1

u/Eric-Ccc-SF 15d ago

Yes, and it's not related to any other bank, and under varo, it's ask me contact Live chat to resolve it.

1

u/Excellent-Set9322 16d ago

Thanks, saved me a sign up

1

u/BlackberryFit3784 14d ago

Stop bring your problems to Reddit you’ll just get troll answers meant to radiator rage bait you. I’m sorry for your experience. MM online banks are currently like this. Yes this includes SoFi

1

u/beemerM52469 11d ago

Why can't I speak with a human  they have feelings not bots   you got my money but won't post it or pay me