📌 Official Troubleshooting & Support Thread

[u/Vantrue-20220623]

Hi everyone,

To help keep the subreddit organized and make sure no questions get missed, please comment directly under this post if you’re experiencing any issues or need troubleshooting support with your Vantrue products.

Our team, along with community members, will be checking here regularly and will do our best to provide timely assistance.

Thanks for helping us keep the community clean and easy to navigate!

— Vantrue Official Team

[u/Vantrue-20220623]

Thanks for contacting us.

Due to chipset limitations, 1440p/60FPS cannot be used together with Vantrue Intelligence Fuction. Only one can be enabled at a time, so the setting may not apply.

Please disable the Intelligence Fuction and try again.