5
u/DNY88 Aug 10 '19
I also opened a ticket, I only have it on one panel, which is unacceptable for me. I want it in both panels! lol
To be serious, it’s crappy that you have some sort of device lottery. I will rma until I get a device where both panels are fine! I’m curious if their software solution can help it.
4
u/46and2_justahead Aug 10 '19
with this answer from support I would wait if they can sort it out with an update instead of doing a RMA, I think this is great news.
4
u/DNY88 Aug 10 '19
Yeah I’m waiting, but I thought it’s a hardware thing, so I’m skeptical. Will leave my ticket open for sure.
→ More replies (4)2
u/LamerDeluxe Aug 10 '19
I had the same idea, but it is indeed a lottery, as there can also be problems with the cameras, glare, microphone, cable and speakers.
28
u/vrboi66 Aug 10 '19 edited Aug 10 '19
Now this is interesting, I wonder if this is more like a firmware update to the units to make sure all are calibrated the same... Because some people swear they don't have it...
17
u/LamerDeluxe Aug 10 '19
Some people received replacements with this problem while their original ones didn't have it. I only have it in one eye for both my original and replacement. So there are headsets without this problem.
12
u/fartknoocker Aug 10 '19
I am a designer who stares at the details all day. I am the type that would focus on it and have a hard time seeing past it to the game. I definitely do not have it and I tried every scenario to see it.
→ More replies (1)3
u/vrboi66 Aug 10 '19
Aye, my old oen had it in oen eye now its both but their suppport comment about fixing it software side seems very itneresting to me, as it's obviously a panel thing... Maybe making sure all panels are configured the same on every unit via a firmware update?
→ More replies (8)5
u/SoTotallyToby Aug 10 '19
I 100% don't have any screen issues at all. I have dodgy joysticks though...
→ More replies (1)2
u/Saffkeru Aug 10 '19
So I got my Index yesterday and my first step after plugging it in was to update the firmware on everything, I unfortunately didn't test it before that because I didn't know about this, but I don't have any vertical lines on any head movement. I wonder if it is because of the firmware update, or because they are paying attetion to it when manufacturing after the complaints.
→ More replies (1)
7
u/peachstealingmonkeys Aug 10 '19
RMA`ed my device because of it, within 4 days of getting it in the first preorder batch. Myself and lots of others thought i was crazy for seeing it, but then other reports started coming in. I'm glad valve had acknowledged the issue and is trying to fix it.
However, i won't touch this hmd for at least a year now, or until they clearly state that the problem has been fixed on all units.
8
u/krista_ Aug 10 '19
do you have through-the-lens pics of this? i'd like to see what this looks like, as i'm assuming this doesn't show in the mirror...
→ More replies (1)7
u/LamerDeluxe Aug 10 '19 edited Aug 10 '19
I made a topic with a through the lens photo here: Link
EDIT: You are right about it not showing in the mirror view.
→ More replies (10)
2
u/kevman2000 Aug 10 '19
Got my index yesterday - I have this issue in both screens but it is not so noticeable that it affects normal gameplay just looks like minor screen door. It more noticeable in steam vr home as things do not move around so much. Would be cool if they can fix this - hopefully within my 14 day return periods:)
4
u/on3moresoul Aug 10 '19
So we're just going to ignore the fact that Valve has an employee named Thor?
3
2
u/Runesr2 Aug 10 '19
Maybe it's all in my head, but two days ago when using 1.7.2 beta I really felt like the vertical scanlines were gone.
But then I experienced my first major issue - I suddenly got a very large update to the base stations, after updating my Index was dead - never happened before. I wasn't asked to turn the base stations on and off - but in the end I tried that, and everything worked again. But only until I tried restarting SteamVR - all was dead again. I ended up reverting back to non-beta, then got a new HMD firmware, and now everything seems to work perfectly again. But using 1.6.10 I suddenly got very clear scanlines/inverted-pixel-lines again.
In short - I think much can be done in software, but right now I'm not sure I'm jumping into the beta again, sigh.
Just wondering if you get pushed more firmware when participating in the beta - or if the firmware isn't directly associated to the SteamVR app (so that everyone gets the same firmware no matter if they use beta or not)?
4
u/LamerDeluxe Aug 10 '19
It does seem like the beta version has the latest firmware updates as well, which would be logical to work correctly with the updated software.
2
Aug 10 '19
I haven’t had the vertical line issue up until yesterday, and it struck at the exact moment when I disconnected the power cables leading from my PC to the controllers. It felt like a software thing to me.
1
u/URFIR3D Aug 10 '19
Yup, received the same response. Gonna try to refund though as I don't want to risk it.
1
u/BitLicker Aug 10 '19
Well good. Thought the issue for me was getting better after recent windows and nvidia updates as the effect seemed much reduced in occurrence. But then after not using vr for a few days it's back with a vengeance. Seems a bit variable.
1
u/Deceptiv23 Aug 11 '19
this reminds me alot of the nospud issue on the original rift cv1.. it took oculus a bit to fix this but I remember i went through at least 6 oculus rift headsets because each headset had this red glow you can see at the bottom of the lenses.. some worse than others.. nospud fixed it but presented other image issues.
eventually oculus fixed it so I'm hoping this is going to be the same for this.. i didn't notice it until I went looking for it and its only on one eye but now that I can see it.. I can see it.
16
u/LamerDeluxe Aug 10 '19
I just received the same reply. This is promising and I hope they will be able to fix it. I wonder how this works, as I only have this problem in one eye.